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IQOS WARRANTY: everything you need to know about it

IQOS has an international warranty. What is so special about it?

One year
from purchase date
Separate warranty
for charger and holder
24/7 diagnostics
in Viber Bot
No repairs. We simply
exchange your IQOS
to a new one.

CHECK YOUR WARRANTY

To use all warranty bonuses, you need to make sure your warranty is activated.
Just enter your phone number to check out if it is activated.

HOW TO ACTIVATE YOUR WARRANTY?

In Viber Bot.
Diagnostics
In your profile
on the website

WHERE AND HOW TO REPLACE IQOS?

• Free replacement within 3 hours

During quarantine we may not be able to deliver new IQOS within 3 hours. But we still do our best to deliver it as soon as possible❤️

It’s free. Works in Kiev, Dnipro, Lviv, Odessa, Kharkiv, Zaporizhzhia, Vinnytsia, Khmelnitsky, Poltava, Ivano-Frankivsk, Mariupol, Sumy, Rivne, Kryvyi Rih, Ternopil, Uzhgorod, Kramatorsk, and Kremenchuk. You can arrange an express replacement
in the call center (4767) or through Viber bot IQOS (bit.ly/iqosviber)

Courier of express delivery may ask you for the original documents confirming your age of majority
While receiving a new component, you must return a defective unit of a similar type.

• IQOS Stores or service points

You can find the nearest point here.

• International warranty

We made sure that your warranty will be valid in all countries where IQOS exists.
You can use it with an international toll free number. +80025592559*

Depending on the mobile carrier, there may be certain restrictions on the connection.
In this case, you can contact us by phone: +41215478888**

In this case, you can contact us by phone:

Calls from the following countries may require dialing as shown below.
Before you go on a trip, refer to the requirements of the operator:
Israel: 014800 25592559
Russia: 810800 2559 2559
South Korea: 001 800 2559 2559
                              002 800 2559 2559 (Dacom)
                              004 800 2559 2559 (Korea Telecom)

Columbia: 009 800 2559 2559
Canada: 011 800 2559 2559
Japan: 001 010 800 2559 2559 (KDD)
                0033 010 800 2559 2559 (NTT)
                0041 010 800 2559 2559 (JT)
                0061 010 800 2559 2559 (IDC)

* International Warranty works only if you are registered on the website and have your IQOS registered in your profile.
** Calling from a mobile phone according to the tariffs of your service provider.

FAQ

SELLER

LLC “NEW TECHNO TREID”
04053, Artema str., 11A, Kyiv
EDRPOU code 40074696

LLC “TECHNOLINE TREID”
04053, Sichovykh Striltsiv str., 11A, Kyiv
EDRPOU code 41962630

License:
№114301/10, date of issue: 14.06.2019, term of validity: from 28.06.2019 till 28.06.2020

Are you over 18 years of age and are you a smoker or user of other nicotine products?
Confirm
We care. This website has information about smoke-free products, which are for adults who would otherwise continue to smoke or use other nicotine products in Ukraine. PMI’s smoke-free products are not an alternative to quitting and are not designed as cessation aids.
You must be 18 or over to access materials on this site