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"Update your IQOS" Program Terms (hereinafter – the “Program”)

1.General terms

1.1. The Program shall be implemented within the territory of Ukraine (except for the temporarily occupied territories in accordance with Law of Ukraine No. 1207-VII dated 15 April, 2014, which defines those as the territories of the Joint Forces Operations, and the Autonomous Republic of Crimea, exclusively for the safety of residents in those regions), provided that participation in the Program, at the sales outlets, takes place during the period:

- from 14 April, 2020 to 31 January, 2021 (hereinafter – the “Active Promotion Period”);

The terms of the Program are available at www.iqos.com.ua and through the customer information desk at each of the sales outlets.

1.2. To qualify as a participant in the Program (hereinafter referred to as the Participant), the person must meet the following criteria:

1.2.1. The Participant must be an adult smoker and/or a consumer of nicotine-containing product.
1.2.2. The Participant must have a registered profile at www.iqos.com , which confirms the registration by sending a message to the registrant's e-mail.
1.2.3. The Electrically Heated Tobacco System (EHTS) IQOS version 2.4+ (white, navy, pink, blue, ruby, motorsport edition), IQOS version 3 (white, navy, gold and blue), IQOS version 3 Multi (white, navy, gold and blue), IQOS version 3 Duo (white, navy, gold, blue, copper and lucid teal), Electronic device lil Solid (hereinafter – Electronic device) is registered to the Participant's profile.
1.2.4. The Electrically Heated Tobacco System (EHTS) or Electronic device was purchased by the Participant at one of the following sales outlets:
- a retail store of Technoline Trade LLC, whose list of stores is available at www.iqos.com.ua
- the defined sales outlets of official partner stores that operate under the brand names Silpo, Allo, Rozetka, Socar, Zerkalnyi, WOG, Glusco.
1.2.5. The Participant must provide the original sales receipt from one of the stores defined in this clause as proof of purchase. To verify the purchase from one of the partner stores, the purchase receipt as provided must be clearly legible and includes the transaction date and designation of EHTS or Electronic device.
1.2.6. The lapsed time of use for the device (EHTS) is not less than fifteen days from the date of purchase, which is confirmed by the original purchase receipt.
1.2.7. Availability of the Electrically Heated Tobacco System or Electronic device in complete with the original (box, pocket charger, holder, USB cable and power adapter).

1.3. The Program is ordered and commissioned by Philip Morris Sales and Distribution LLC, located at the address: 30 Spaska Str., Kyiv, 04070, Ukraine, USREOU code 39540982.

Program Performer:

Technoline Trade LLC, located at: 11-a Sichovykh Striltsiv Str., Kyiv, 04053, USREOU code 41962630

(each separately referred to as the “Seller”).

2. Special terms of purchase

During the Program period, the Participant has the option to purchase, using the method indicated in Section 3 below, the IQOS version 3 DUO, Electrically Heated Tobacco System (EHTS) in white, black, gold or blue colors, subject to confirmation that participant is a user of IQOS version 2.4+ device based on information available in the Participant's profile, and the availability of the (EHTS) in Participant's possession and in working order, complete with the original (box, pocket charger, holder, USB cable and power adapter) for the special price of UAH 1599 (incl. VAT).

2.1. During the Program period, the Participant has the option to purchase, using the method indicated in Section 3 below, the IQOS version 3 DUO, Electrically Heated Tobacco System (EHTS) in white, black, gold or blue colors, subject to confirmation that participant is a user of IQOS version 3 device based on information available in the Participant's profile, and the availability of the (EHTS) in Participant's possession and in working order, complete with the original (box, pocket charger, holder, USB cable and power adapter) for the special price of UAH 1599 (incl. VAT).

2.2. During the Program period, the Participant has the option to purchase, using the method indicated in Section 3 below, the IQOS version 3 DUO, Electrically Heated Tobacco System (EHTS) in white, black, gold or blue colors, subject to confirmation that participant is a user of IQOS version 3 Multi device based on information available in the Participant's profile, and the availability of the (EHTS) in Participant's possession and in working order, complete with the original (box, pocket charger, holder, USB cable and power adapter) for the special price of UAH 1599 (incl. VAT).

2.3. During the Program period, the Participant has the option to purchase, using the method indicated in Section 3 below, the IQOS version 3 DUO, Electrically Heated Tobacco System (EHTS) in white, black, gold or blue colors, subject to confirmation that participant is a user of IQOS version 3 Duo device based on information available in the Participant's profile, and the availability of the (EHTS) in Participant's possession and in working order, complete with the original (box, pocket charger, holder, USB cable and power adapter) for the special price of UAH 1599 (incl. VAT).

2.4. During the Program period, the Participant has the option to purchase, using the method indicated in Section 3 below, the IQOS version 3 DUO, Electrically Heated Tobacco System (EHTS) in white, black, gold or blue colors, subject to confirmation that participant is a user of Electronic device lil Solid based on information available in the Participant's profile, and the availability of the Electronic device in Participant's possession and in working order, complete with the original (box, device, USB cable and power adapter) for the special price of UAH 1599 (incl. VAT).

2.5. The Participant may select at their choice the color for the EHTS IQOS version 3 DUO available at the sales outlet or at www.iqos.comsubject to actual availability of the product. The number of promotional products is limited to the number of actual products available at a particular store.

2.6. The Participant can take advantage of the "Update your IQOS” Program once per each purchase of the device of version 2.4+, 3, 3 Multi, 3 Duo, lil Solid at his/her account at www.iqos.com and subject to compliance with the requirements of this Program, as set out in clauses 1.2.1 to 1.2.7.

2.7. If the device was bought at official partner stores that operate under the brand names Silpo, Allo, Rozetka, Socar, Zerkalnyi, WOG, Glusco, each (EHTS) IQOS versions 2.4+, 3, 3 Multi, 3 Duo, lil Solid may participate only once per version in the Program.

3. Ordering and Delivery

3.1. One may place an order according to the terms set out in Section 2:

- at www.iqos.com ;
- by calling 4767;

When ordering, the Participant may choose one of the following options to receive the order:

- to pick-up the order at a retail store of Technoline Trade LLC, whose list of stores is available at www.iqos.com ;
- to request delivery;
- to request delivery to the Nova Poshta branch.

4. Additional options within the Program

4.1. The device(s), which participated in the Update your IQOS Program may, with the Participant`s consent, be offered to an adult smoker and/or a consumer of nicotine-containing products, which: a) does not have a registered profile at www.iqos.com; or b) has a registered profile at www.iqos.com but without registered devices in his/her profile.

4.2. To deliver opportunities provided in clause 4.1, the Program Participant should inform the adult smoker and/or consumer of nicotine-containing products personally on the need to register at www.iqos.com within 3 calendar days from the day of transferring the device by the Participant. The Participant shall also inform such person that upon registration the latter must call 4767 to familiarize themselves with the operation of the appropriate version of IQOS.

4.3. During reception of the new device, Program Participants who wishes to take advantage of the extra options of the Program shall inform the courier on the contact details of the person, to whom they wish to pass their device. Representatives of the Contractor have the right to communicate with such person using the provided contact information not earlier than on the 3th (third) consecutive day from the day of communication of the information by the Participant to find out whether said person executed the registration, and whether they wish to familiarize themselves with the operation of the device.

4.4. Upon the device is passed for Familiarization, it will be associated with the profile of the adult user of IQOS at www.iqos.com. The device to be passed for Familiarization shall be subject to diagnostics by the Contractor's employee to confirm its working condition. The Contractor shall reserve the right to pass other IQOS devices of the same version for Familiarization.

4.5. Familiarization with the operation means passing the device as a complete package (box, pocket charger, holder, USB cable and power adapter) to the adult smoker or consumer of nicotine-containing products, who has a registered profile and has no registered devices in their profile.

4.6. For the device for Familiarization, which is offered to the adult smoker and/or consumer of nicotine-containing products, warranty of 3 month is granted as of the date of delivery to the adult smoker and/or consumer of nicotine-containing products.

4.7. The device for Familiarization, which is offered to the adult smoker and/or consumer of nicotine-containing products, can be delivered to a new owner. The Participant cannot take back the device, which he gave to Program Performer for Familiarization of adult smoker and/or consumer of nicotine-containing products.

5. Miscellaneous

5.1. The Seller shall reserve the right to change any terms of the Program at any time without prior notice. Updated version of the terms of this Program will be available at www.iqos.com.ua and the customer information desks of approved sales outlets and are deemed sufficient for the purpose of informing all concerned parties, Participants or potential Participants of new, amended or augmented rules.

5.2. Sellers reserve the right to disqualify potential Participants in the Program where the original purchase receipt as presented by the Participant does not clearly establish at least one of the following qualifying criteria: the purchase at one of partner stores, the date of purchase, EHTS model name.

5.3. The Program shall apply subject to availability of products defined in the Program at the Seller's sales outlets.

5.4. By executing the order using the method indicated in Section 3, the Participant agrees to the terms of the Program.

5.5. EHTS devices IQOS, versions 2.4+, 3, 3 Multi, 3 Duo which participated in the "Update your IQOS Program" terminate the extra service program, IQOS Care Plus

5.6. The terms of return: the Program Participant may return the products purchased under the terms of the Program, subject to provisions of Article 9 of the Law of Ukraine “On Consumer Rights Protection”.

5.7. Special prices and offers in this Program may not be combined with any other promotions and/or special price offers, promotion codes and/or certificates.

5.8. If at least one requirement of clause 1.2. of this Program is not complied with, the Participant shall become ineligible to participate in this program.

5.9. Participation in the Program means that you have reviewed and that you give full consent of your agreement with the terms of this Program and have an obligation to observe them.

5.10. If the situation arises which allows for varying interpretations of the terms of this Program, any disputable matters and/or the matters that are not regulated by the Program the ultimate decision shall be taken by the Program Commissioner in accordance with the provisions of the applicable laws of Ukraine. The Commissioner's decision shall be final and without appeal.

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