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Warranty & replacement

IQOS 3 DUO broken? We will replace it for free.

My First steps with IQOS 3 DUO

Find out how to best use your IQOS 3 DUO device.


Something wrong with IQOS 3 DUO? Let's try to fix it online.

Payment & Shipping

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Frequently asked questions

Are you over 18 years of age and are you a smoker or user of other nicotine products?
We care. This website has information about smoke-free products, which are for adults who would otherwise continue to smoke or use other nicotine products in Ukraine. PMI’s smoke-free products are not an alternative to quitting and are not designed as cessation aids.
You must be 18 or over to access materials on this site