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Warranty & replacement

IQOS 2.4 Plus broken? We will replace it for free.

My First steps with IQOS 2.4 Plus

Find out how to best use your IQOS 2.4 Plus device.

Online diagnostics

Something wrong with IQOS 2.4 Plus? Let's try to fix it online.

Payment & Shipping

Choose the best of payment and delivery of your order.

Frequently asked questions

Are you over 18 years of age and are you a smoker or user of other nicotine products?
We care. This website has information about smoke-free products, which are for adults who would otherwise continue to smoke or use other nicotine products in Ukraine. PMI’s smoke-free products are not an alternative to quitting and are not designed as cessation aids.
You must be 18 or over to access materials on this site