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Warranty & replacement

IQOS 2.4 Plus broken? We will replace it for free.

My First steps with IQOS 2.4 Plus

Find out how to best use your IQOS 2.4 Plus device.

Online diagnostics

Something wrong with IQOS 2.4 Plus? Let's try to fix it online.

Payment & Shipping

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Frequently asked questions

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We care. This website has information about smoke-free products, which are for adults who would otherwise continue to smoke or use other nicotine products in Ukraine. PMI’s smoke-free products are not an alternative to quitting and are not designed as cessation aids.
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