Payment and delivery
Everything about how to pay and pick you IQOS, lil, sticks and pods.
How to pay
Online by card
You can pay for your order by card online. Your payment is processed via Liqpay service. Lifehack: liqpay has a built-in ApplePay and GooglePay. So, you don't need to take out your card. You can pay for the order with your phone. To receive the order paid online, you must provide an ID (passport, driver's license, you can open it in "Дія" application) and the order number.
Cash to the courier
If you want to use express delivery, you can pay either online by card or cash to the courier.
By card or in cash in store
You can order devices or sticks online and pick them up in any IQOS store. Or you can buy right away in IQOS Space. Credit cards and cash are accepted in all IQOS stores.
Pay in parts (installments) online
For orders above 399 UAH
Payments can be divided into 3, 6, 9 or 12 installments/parts
Sticks and pods can't be paid in installments
- – The service is available for PrivatBank's clients only, with a positive credit limit and connected service "Payment in installments" (you can check in the personal account in the sections "Credit limit" and "Payment in installments").
- – Regular payment to repay the loan will be automatically deducted from the card monthly.
- – PrivatBank charges the client a commission of 0.01% when writing off a regular payment from the client's personal funds and 4% – from credit funds.
- – Works only on the official website iqos.ua.
How to receive an order
Delivery by Nova Poshta
post office, postomat, courierConditions of delivery
on the same day, in 20 cities around Ukraine.Conditions of delivery
Pick up in any IQOS store
find the nearest IQOS Space on the map.Address and schedule
Pick up in any ALLO store
in cities, where there are no IQOS SpaceAddress and schedule
Delivery by Nova Poshta
What do we deliver
The delivery is free. The minimal order is 597 UAH. We deliver all the devices, sticks and pods. We don't deliver accessories yet. You can pay online by card only, no cash on delivery available.
Where do we deliver
To all settlements across Ukraine with open Nova Poshta post offices. Full list of working post offices. You can receive your order at a post office, postomat or use Nova Poshta's courier delivery.
How long the delivery takes
Delivery by Nova Poshta may now take longer than usual (up to 1 week). Learn more about how IQOS delivery by Nova Poshta works now.
Free express delivery
How does it work?
We deliver by couriers around the city. The delivery is free. The minimum order is 597 UAH. When ordering before 14:00, we deliver on the same day. If later, then the next one.
Where is it available?
Resumed express delivery in cities:
- Bila Tserkva
- Kryvyi Rih
Pick up in IQOS stores
IQOS brand stores already operate in many cities of Ukraine. See the up-to-date schedule below. All stores accept payment by card and cash. Please note that stores are closed during the air raid.
Pick up in ALLO stores
How does it work?
In some cities, without IQOS Space (or it's closed), you can order on iqos.ua and pick up your order in the ALLO store on IQOS zone. You'll need to come in person, present your ID, order number (from SMS or Viber message), and a confirmation password (you'll receive it on the spot). You can pick up your order on the same day. The order is stored for up to 5 days.Learn more about pick up in ALLO
Where does it work?
We've resumed orders on iqos.ua with pick up in ALLO in the following cities: Kharkiv and Zaporizhia Bakhmach, Beregovo, Bila, Tserkva, Bogodukhiv, Boyarka, Cherkasy, Chernivtsi, Chervonohrad (Lviv, region), Chornomorsk, Chortkiv, Chuhuiv, Dnipro, Dolyna, Drogobich, Dubno, Fastiv, Hadyach, Hlukhiv (Sumy, region), Horishni, Plavni, Hust, Irshava, Ivano-Frankivsk, Izmail, Kalush, Kamianets-Podilskyi, Kamyanske (Dniprovska, obl), Kaniv, Kharkiv, Khorol, Kilia, Kolomyia, Kovel, Krasnograd, Kremenchuk, Kropyvnytskyi, Kryvyi, Rih, Kyiv, Lebedyn (Sumy, region), Lokhvytsia, Lozova, Lubny, Lutsk, Lviv, Marhanets, Merefa, Mukachevo, Mykolaiv, Myrhorod, Nadvirna, Nikopol, Novograd-Volynsky, Novomoskovsk, Obukhiv, Odesa, Okhtyrka, Olexandria (Kirovohrad, region), Pavlograd, Pervomaisky (Kharkiv, region), Petropavlivska, Borshchahivka, Piryatin, Poltava, Priluki, Rakhiv, Rivne, Romny, Sambir, Sarny, Shepetivka, Shostka, Slavyansk, Slobozhanske (Zmiiv, district), Stryi, Sumy, Ternivka, Ternopil, Tokmak, Tyachiv, Uman, Uzhhorod, Varash, Velykyi, Bychkiv, Vilnohirsk, Vinnytsia, Volodymyr-Volynskyi, Vovchansk, Vynohradiv, Yuzhne, Zaporizhia, Zhmerynka, Zhovti, Wody, Zhytomyr, Znamyanka (Kirovohrad, region)