HOW TO PAY

Cash payment
in a store

Payment by card
in a store

Online payment
by card

HOW TO GET

Express delivery
in 3 hours

Nova Poshta
(courier delivery)

Nova Poshta
(delivery to a branch)

Pick up in any
IQOS store

Online payment by card:

• In order to receive an Order, paid via Liqpay, the Buyer for identification must provide to the Seller an original passport or driver's license or an electronic identity card. After submitting the identification document, you must specify the Order number to receive it.

Payment in parts (PrivatBank)

• Available for orders from 599 UAH.
• The service can be used only by PrivatBank clients with a positive credit limit and activated “Payment in parts” service (you can check this in your personal account in the “Credit limit” and “Payment in parts” sections).
• Payment can be divided into 3, 6, 9 and 12 parts.
• Regular loan payment will be automatically debited from the card every month.
• PrivatBank charges the client a commission of 0.01% if the regular payment is written off from its own funds and 4% if it is written off from credit funds.
• Available only on the official website iqos.ua.
• HEETS and Fiit cannot be paid in parts.

More information about Payment in parts

Express delivery in 3 hours

• We deliver in Kyiv, Dnipro, Lviv, Odessa, Kharkiv, Zaporizhzhia, Vinnytsia, Khmelnitsky, Poltava, Ivano-Frankivsk, Mariupol, Sumy, Rivne, Kryvyi Rih, Ternopil, Uzhgorod, Kramatorsk, Kremenchuk, Kherson, Cherkasy, Mykolaiv, Chernivtsi, Lutsk, Chernihiv, Zhytomyr and Bila Tserkva from 10:00 to 22:00 without days off.
• It's ok to stay at home - we've made express delivery in 3 hours free. For all orders from 248 UAH. We care about you ❤️
• Online payment or cash* on delivery.
• In order to receive accurately an order on the same day, you need to place it before 18:30.

*Cash payment available only for orders under 4000 UAH

Nova Poshta (courier delivery)

• Minimum order amount – 248 UAH. Free delivery.
• To order a courier delivery choose the "Free delivery by Nova Poshta" option and "Address delivery by NP courier" after that.
• We place an order for Nova Poshta the day after we receive your payment and confirm the order. You can pay by card online, through Privat24 or through the Privat Bank terminal within 72 hours.

Nova Poshta (delivery to a branch)

• Minimum order amount – 248 UAH. Free delivery.
• To order a delivery to a branch choose the "Free delivery by Nova Poshta" option and "Pickup at the branch" after that.
• We place an order for Nova Poshta the day after we receive your payment and confirm the order. You can pay by card online, through Privat24 or through the Privat Bank terminal within 72 hours.
• Orders made on Friday, Saturday and Sunday are shipped on the next working day — on Monday.

Pick up in any IQOS store

All IQOS Space stores are marked on the interactive map and just the list below.

Important: an unpaid order is stored in the store 24 hours after it is completed. If you do not pick up an order within this time limit, it will automatically be canceled.

Kyiv

IQOS Space

Lesi Ukrainky Boulevard 7B,
01133
9:00 - 20:30

IQOS Space TSUM Mall

Khreshchatyk St, 38 (6th floor, next to food court),
01001
10:00 - 22:00

IQOS Space Sky Mall

Romana Shukhevycha Ave, 2т (2nd floor, near Tommy Hilfigher and Lacoste shops),
02000
10:00 - 22:00

IQOS Space Lavina Mall

Vulytsya Berkovetsʹka, 6Д (exit 2 from the Epicenter side, next to shops: ACTORS, MARSEES, ART city),
04128
10:00 - 22:00

IQOS Space River Mall

Dniprovska Embankment, 12,
03081
10:00 - 22:00

IQOS Space Blockbuster Shopping Center

Stepana Bandery Avenue, 34,
04073
10:00 - 22:00

IQOS Space Retroville Shopping Center

Pravdy Avenue, 47
10:00 - 22:00

Odessa

IQOS Space City Centre Mall

Nebesnoi Sotni Ave, 2 (1st floor, left wing, next to Navigate, Fellini, Betty Barclay shops),
65000
10:00 - 22:00

IQOS Space

Katerynyns'ka St, 9,
65000
10:00 - 22:00

IQOS Space Arkadia Mall

Arkadiyska alley, 1
10:00 - 22:00

Dnipro

IQOS Space Passage Mall

Dmytra Yavornytskoho Avenue, 50,
49000
10:00 - 21:00

IQOS Space Karavan Mall

Nyzhn'odniprovs'ka St, 17,
49000
10:00 - 22:00

Kharkiv

IQOS Space French Boulevard Mall

Akademika Pavlova St, 44Б,
61038
10:00 - 22:00

IQOS Space Karavan Mall

Heroiv Pratsi St, 7,
61168
10:00 - 22:00

Lviv

IQOS Space Forum Mall

Pid Dubom Street, 7Б (2nd floor, between MOYO and Nail & Colour),
79000
10:00 - 22:00

IQOS Space

Hnatiuka St, 2,
79000
09:00-21:00

Zaporizhzhia

IQOS Space Avrora Mall

Sobornyi Ave, 83/85,
69000
10:00 - 22:00

Khmelnytskiy

IQOS Space Oasis Mall

Stepana Bandery Ln, 2,
29000
10:00 - 21:00

Vinnitsia

IQOS Space SkyPark Mall

Mykoly Ovodova St, 51,
21000
10:00 - 21:00

Poltava

IQOS Space Equator Mall

Kovpaka St, 26,
36000
10:00 - 22:00

Sumy

IQOS Space Manufaktura Mall

Kharkivs'ka St, 2-2,
40000
10:00 - 21:00

Rivne

IQOS Space Ekvator Mall

Makarova St, 23,
33000
10:00 - 22:00

Kryvyi Rih

IQOS Space Solnechnaya Gallery Mall

30-ty richchia Peremohy Square, 1,
50000
10:00 - 21:00

Ternopil

IQOS Space Podolyany Mall

Tekstyl'na St, 28ч,
46400
10:00 - 20:00

Kramatorsk

IQOS Space RIA Mall

Vasylia Stusa Street, 49,
84300
10:00 - 20:00

Uzhgorod

IQOS Space Dastor Mall

Sobranets'ka St, 89,
88000
10:00 - 22:00

Lutsk

IQOS Space PortCity Mall

Vulytsya Sukhomlynsʹkoho, 1,
43000
10:00 - 22:00

Kremenchuk

IQOS Space Galaktika Mall

Soborna Street, 21,
39600
09:00 - 20:00

Kherson

IQOS Space Fabrika Mall

Zalaeherseh St, 18,
73000
10:00 - 21:00

Ivano-Frankivsk

IQOS Space Arsen Mall

Ivana Mykolaichuka St, 2,
76000
10:00 - 21:00

Cherkasy

IQOS Space Lubava Shopping Center

Shevchenka Blvd, 208/1,
18000
10:00 - 21:00

Chernihiv

IQOS Space Hollywood Mall

Proektna St, 1 (1st floor, near «Brocard»),
14000
10:00 - 21:00

Mykolaiv

IQOS Space

Spas'ka St, 50 (along Soborna pedestrian street, next to «Adidas»),
54000
09:00 - 21:00

Mariupol

IQOS Space PortCity Mall

Zaporizke shose, 2,
87500
Mon-Thu 10:00-21:00, Fri-Sun 10:00-22:00

Chernivtsi

IQOS Space

Kobylianska St, 15
10:00 - 22:00

HOW TO RETURN

1. You can return IQOS / lil SOLID and accessories within 14 days from the date of purchase if they have not been used, the presentation and functional properties of the product have been saved.
2. HEETS and Fiit are non-refundable.
3. Be sure to have a check.
4. Products must be fully loaded: box, cleaning tool, USB cable, power adapter.
5. Refunds are made in the same way as the payment was made (in cash or non-cash payment).
6. Money on the card is returned within 3-7 days from the date of receiving the Application for a refund, depending on the bank.

1. Personnaly visit any official IQOS store (map of stores)
2. You must fill in an Application for a refund.
3. Get a refund in the same way as the payment was made.

1. You must fill in an Application for a refund.You need to print it first.
2. Call the hotline 4767 or 0 800 507 807 to place a return order.
3. Send next items through Nova Poshta to: Kyiv, Lesi Ukrainky Blvd., 7-B, Philip Morris Ukraine, IQOS:
   1. filled application;
   2. fully loaded product (p.4 of Terms of return);
   3. check;
   4. specify the number of return order given by a hotline agent. Receiving and sending by Nova Poshta is at the expense of the company.
4. Get a refund in the same way as the payment was made.