4767
HOW TO PAY
Cash payment
in a store
Payment by card
in a store
Online payment
by card
HOW TO GET
IQOS and LIL contact center working hours during the New Year and Christmas holidays
- 31.12.2020 – from 09:30 to 18:00
- 01.01.2021 – day off
- 06.01.2021 – from 09:30 to 21:30
- 07.01.2021 – from 09:30 to 18:00
Delivery service working hours during the New Year and Christmas holidays
- 30.12.2020 – full-time working day
- 31.12.2020 – from 09:00 to 15:00 (orders are given to couriers until 14:00)
- 01.01.2021 – day off
- 02.01.2021 – full-time working day
- 06.01.2021 – full-time working day
- 07.01.2021 – from 09:00 to 15:00 (orders are given to couriers before 14:00)
Nova Poshta working hours during the New Year and Christmas holidays
- 31.12.2020 – Nova Poshta is open until 15:00 (the last register is formed from 30.12.2020 to 31.12.2020 at night)
- 01.01.2021 – day off, sending is not carried out.
- 07.01.2021 – day off, sending is not carried out.
Online payment by card:
- In order to receive an Order, paid via Liqpay, the Buyer for identification must provide to the Seller an original passport or driver's license or an electronic identity card. After submitting the identification document, you must specify the Order number to receive it.
Payment in parts (PrivatBank)
- Available for orders from 799 UAH.
- The service can be used only by PrivatBank clients with a positive credit limit and activated “Payment in parts” service (you can check this in your personal account in the “Credit limit” and “Payment in parts” sections).
- Payment can be divided into 3, 6, 9 and 12 parts.
- Regular loan payment will be automatically debited from the card every month.
- PrivatBank charges the client a commission of 0.01% if the regular payment is written off from its own funds and 4% if it is written off from credit funds.
- Available only on the official website iqos.ua.
- HEETS and Fiit cannot be paid in parts.
More information about Payment in parts
Express delivery in 3 hours
- We deliver in Kiev, Dnipro, Lviv, Odessa, Kharkiv, Zaporizhzhia, Vinnytsia, Khmelnitsky, Poltava, Ivano-Frankivsk, Mariupol, Sumy, Rivne, Kryvyi Rih, Ternopil, Uzhgorod, Kramatorsk, Kremenchuk, Kherson, Cherkasy, Mykolaiv, Chernivtsi, Lutsk, Chernihiv and Zhytomyr from 10:00 to 22:00 without days off.
- It's ok to stay at home - we've made express delivery in 3 hours free. For all orders from 248 UAH. We care about you ❤️
- Online payment or cash* on delivery.
- In order to receive accurately an order on the same day, you need to place it before 18:30.
*Cash payment available only for orders under 4000 UAH
Nova Poshta (courier delivery)
- Minimum order amount – 248 UAH. Free delivery.
- To order a courier delivery choose the "Free delivery by Nova Poshta" option and "Address delivery by NP courier" after that.
- We place an order for Nova Poshta the day after we receive your payment and confirm the order. You can pay by card online, through Privat24 or through the Privat Bank terminal within 72 hours.
Nova Poshta (delivery to a branch)
- Minimum order amount – 248 UAH. Free delivery.
- To order a delivery to a branch choose the "Free delivery by Nova Poshta" option and "Pickup at the branch" after that.
- We place an order for Nova Poshta the day after we receive your payment and confirm the order. You can pay by card online, through Privat24 or through the Privat Bank terminal within 72 hours.
- Orders made on Friday, Saturday and Sunday are shipped on the next working day — on Monday.
Pick up in any IQOS store
All IQOS Space stores are marked on the interactive map and just the list below.
Important: an unpaid order is stored in the store 48 hours after it is completed. If you do not pick up an order within this time limit, it will automatically be canceled.
Kyiv
Lesi Ukrainky Boulevard 7B,
01133
9:00 - 20:30
31.12.2020: 09:00 - 20:00
01.01.2021: 12:00 - 20:30
06.01.2021: 09:00 - 20:00
07.01.2021: 12:00 - 20:30
Khreshchatyk St, 38 (6th floor, next to food court),
01001
10:00 - 22:00
31.12.2020: 10:00 - 20:00
01.01.2021: 12:00 - 23:00
06.01.2021: 10:00 - 20:00
07.01.2021: 12:00 - 23:00
Romana Shukhevycha Ave, 2т (2nd floor, near Tommy Hilfigher and Lacoste shops),
02000
10:00 - 22:00
31.12.2020: 10:00 - 20:00
01.01.2021: 11:00 - 22:00
06.01.2021: 10:00 - 20:00
07.01.2021: 10:00 - 22:00
Vulytsya Berkovetsʹka, 6Д (exit 2 from the Epicenter side, next to shops: ACTORS, MARSEES, ART city),
04128
10:00 - 22:00
31.12.2020: 10:00 - 20:00
01.01.2021: 10:00 - 22:00
06.01.2021: 10:00 - 22:00
07.01.2021: 10:00 - 22:00
Dniprovska Embankment, 12,
03081
10:00 - 22:00
31.12.2020: 10:00 - 20:00
01.01.2021: 12:00 - 22:00
06.01.2021: 10:00 - 20:00
07.01.2021: 10:00 - 22:00
IQOS Space Blockbuster Shopping Center
Stepana Bandery Avenue, 34,
04073
10:00 - 22:00
31.12.2020: 10:00 - 20:00
01.01.2021: 12:00 - 22:00
06.01.2021: 10:00 - 22:00
07.01.2021: 10:00 - 22:00
IQOS Space Retroville Shopping Center
Pravdy Avenue, 47
10:00 - 22:00
31.12.2020: 10:00 - 19:00
01.01.2021: 12:00 - 22:00
06.01.2021: 10:00 - 22:00
07.01.2021: 10:00 - 22:00
Odessa
Nebesnoi Sotni Ave, 2 (1st floor, left wing, next to Navigate, Fellini, Betty Barclay shops),
65000
10:00 - 22:00
31.12.2020: 10:00 - 21:00
01.01.2021: 12:00 - 22:00
06.01.2021: 10:00 - 20:00
07.01.2021: 10:00 - 22:00
Pivdenna Rd, 1,
65069
10:00 - 22:00
31.12.2020: 08:30 - 18:00
01.01.2021: Вихідний
06.01.2021: 08:30 - 20:00
07.01.2021: 10:00 - 20:00
Katerynyns'ka St, 9,
65000
10:00 - 22:00
31.12.2020: 10:00 - 20:00
01.01.2021: 12:00 - 22:00
06.01.2021: 10:00 - 20:00
07.01.2021: 12:00 - 22:00
Dnipro
Dmytra Yavornytskoho Avenue, 50,
49000
10:00 - 21:00
31.12.2020: 10:00 - 20:00
01.01.2021: 14:00 - 21:00
06.01.2021: 10:00 - 21:00
07.01.2021: 10:00 - 21:00
Nyzhn'odniprovs'ka St, 17,
49000
10:00 - 22:00
31.12.2020: 10:00 - 21:00
01.01.2021: 12:00 - 22:00
06.01.2021: 10:00 - 21:00
07.01.2021: 12:00 - 22:00
Kharkiv
IQOS Space French Boulevard Mall
Akademika Pavlova St, 44Б,
61038
10:00 - 22:00
31.12.2020: 10:00 - 20:00
01.01.2021: 14:00 - 22:00
Heroiv Pratsi St, 7,
61168
10:00 - 22:00
31.12.2020: 10:00 - 21:00
01.01.2021: 12:00 - 22:00
06.01.2021: 10:00 - 21:00
07.01.2021: 12:00 - 22:00
Sumska St, 102,
61000
Mon-Sat 10:00-19:30, Sun 11:00-18:30
31.12.2020: 10:00 - 19:00
01.01.2021: Вихідний
02.01.2021: 11:00 - 19:30
06.01.2021: 10:00 - 19:30
07.01.2021: 10:00 - 19:30
Lviv
Pid Dubom Street, 7Б (2nd floor, between MOYO and Nail & Colour),
79000
10:00 - 22:00
31.12.2020: 10:00 - 19:00
01.01.2021: 13:00 - 22:00
06.01.2021: 10:00 - 19:00
07.01.2021: 13:00 - 22:00
IQOS Space Кing Cross Leopolis Mall
Lviv oblast, Sokilnyky, Stryiska St, 30,
81130
10:00 - 21:00
31.12.2020: 10:00 - 18:00
01.01.2021: 12:00 - 22:00
06.01.2021: 10:00 - 18:00
07.01.2021: Вихідний
Halytska St, 20,
79000
09:00-21:00
31.12.2020: 09:00 - 20:00
01.01.2021: 12:00 - 21:00
06.01.2021: 09:00 - 18:00
07.01.2021: 12:00 - 21:00
Zaporizhzhia
Sobornyi Ave, 83/85,
69000
10:00 - 22:00
31.12.2020: 10:00 - 20:00
01.01.2021: 12:00 - 22:00
06.01.2021: 10:00 - 20:00
07.01.2021: 10:00 - 22:00
Khmelnytskiy
Stepana Bandery Ln, 2,
29000
10:00 - 21:00
31.12.2020: 10:00 - 20:00
01.01.2021: 11:00 - 21:00
06.01.2021: 10:00 - 17:00
07.01.2021: 12:00 - 21:00
Vinnitsia
Mykoly Ovodova St, 51,
21000
10:00 - 21:00
31.12.2020: 10:00 - 19:00
01.01.2021: 14:00 - 21:00
06.01.2021: 10:00 - 19:00
07.01.2021: 14:00 - 21:00
Poltava
Kovpaka St, 26,
36000
10:00 - 22:00
31.12.2020: 10:00 - 20:00
01.01.2021: 12:00 - 22:00
06.01.2021: 10:00 - 22:00
07.01.2021: 10:00 - 22:00
Sumy
Kharkivs'ka St, 2-2,
40000
10:00 - 21:00
31.12.2020: 10:00 - 20:00
01.01.2021: Day Off
06.01.2021: 10:00 - 20:00
07.01.2021: 10:00 - 18:00
Rivne
Makarova St, 23,
33000
10:00 - 22:00
31.12.2020: 10:00 - 22:00
01.01.2021: 10:00 - 22:00
06.01.2021: 10:00 - 22:00
07.01.2021: 10:00 - 22:00
Kryvyi Rih
IQOS Space Solnechnaya Gallery Mall
30-ty richchia Peremohy Square, 1,
50000
10:00 - 21:00
31.12.2020: 10:00 - 20:00
01.01.2021: 14:00 - 21:00
06.01.2021: 10:00 - 20:00
07.01.2021: 14:00 - 21:00
Ternopil
Tekstyl'na St, 28ч,
46400
10:00 - 20:00
31.12.2020: 10:00 - 20:00
01.01.2021: 12:00 - 20:00
06.01.2021: 10:00 - 15:00
07.01.2021: Day Off
Kramatorsk
Vasylia Stusa Street, 49,
84300
10:00 - 20:00
31.12.2020: 09:00 - 15:00
01.01.2021: Day Off
06.01.2021: 09:00 - 20:00
07.01.2021: 09:00 - 20:00
Uzhgorod
Sobranets'ka St, 89,
88000
10:00 - 22:00
31.12.2020: 10:00 - 20:00
01.01.2021: Day Off
06.01.2021: 10:00 - 15:00
07.01.2021: Day Off
Lutsk
Vulytsya Sukhomlynsʹkoho, 1,
43000
10:00 - 22:00
31.12.2020: 10:00 - 20:00
01.01.2021: 12:00 - 22:00
06.01.2021: 10:00 - 19:00
07.01.2021: 12:00 - 22:00
Kremenchuk
Soborna Street, 21,
39600
09:00 - 20:00
31.12.2020: 10:00 - 20:00
01.01.2021: 10:00 - 20:00
06.01.2021: 10:00 - 20:00
07.01.2021: 10:00 - 20:00
Kherson
Zalaeherseh St, 18,
73000
10:00 - 21:00
31.12.2020: 10:00 - 21:00
01.01.2021: 10:00 - 21:00
06.01.2021: 10:00 - 21:00
07.01.2021: 10:00 - 21:00
Ivano-Frankivsk
Ivana Mykolaichuka St, 2,
76000
10:00 - 21:00
31.12.2020: 10:00 - 20:00
01.01.2021: Day Off
06.01.2021: 10:00 - 16:00
07.01.2021: Day Off
Cherkasy
IQOS Space Lubava Shopping Center
Shevchenka Blvd, 208/1,
18000
10:00 - 21:00
31.12.2020: 10:00 - 21:00
01.01.2021: 10:00 - 21:00
06.01.2021: 10:00 - 21:00
07.01.2021: 10:00 - 21:00
Chernihiv
Proektna St, 1 (1st floor, near «Brocard»),
14000
10:00 - 21:00
31.12.2020: 10:00 - 21:00
01.01.2021: 12:00 - 21:00
06.01.2021: 10:00 - 21:00
07.01.2021: 10:00 - 21:00
Mykolaiv
Spas'ka St, 50 (along Soborna pedestrian street, next to «Adidas»),
54000
09:00 - 21:00
31.12.2020: 09:00 - 20:00
01.01.2021: 12:00 - 21:00
06.01.2021: 09:00 - 20:00
07.01.2021: 12:00 - 21:00
Mariupol
Zaporizke shose, 2,
87500
10:00-21:00
31.12.2020: 10:00 - 18:00
01.01.2021: 12:00 - 21:00
06.01.2021: 10:00 - 21:00
07.01.2021: 10:00 - 21:00
Chernivtsi
Kobylianska St, 15
10:00 - 22:00
31.12.2020: 10:00 - 20:00
01.01.2021: 12:00 - 22:00
06.01.2021: 10:00 - 20:00
07.01.2021: 12:00 - 22:00
HOW TO RETURN
Terms of return:- You can return IQOS / lil SOLID and accessories within 14 days from the date of purchase if they have not been used, the presentation and functional properties of the product have been saved.
- HEETS and Fiit are non-refundable.
- Be sure to have a check.
- Products must be fully loaded: box, cleaning tool, USB cable, power adapter.
- Refunds are made in the same way as the payment was made (in cash or non-cash payment).
- Money on the card is returned within 3-7 days from the date of receiving the Application for a refund, depending on the bank.
- Personnaly visit any official IQOS store (map of stores)
- You must fill in an Application for a refund.
- Get a refund in the same way as the payment was made.
- You must fill in an Application for a refund.You need to print it first.
- Call the hotline 4767 or 0 800 507 807 to place a return order.
- Send next items through Nova Poshta to: Kyiv, Lesi Ukrainky Blvd., 7-B, Philip Morris Ukraine, IQOS:
- filled application;
- fully loaded product (p.4 of Terms of return);
- check;
- specify the number of return order given by a hotline agent. Receiving and sending by Nova Poshta is at the expense of the company.
- Get a refund in the same way as the payment was made.
If you have any additional questions - call the hotline 4767 or 0 800 507 807.