4767
HOW TO PAY
Cash payment
upon order receipt
Payment by card
upon order receipt
Online payment
by card
HOW TO GET
Online payment by card:
- In order to receive an Order, paid via Liqpay, the Buyer for identification must provide to the Seller an original passport or driver's license or an electronic identity card. After submitting the identification document, you must specify the Order number to receive it.
Express delivery in 3 hours
- We may need more than 3 hours to deliver your order during quarantine. But we still do our best to deliver everything as fast as possible. We deliver in Kiev, Dnipro, Lviv, Odessa, Kharkiv, Zaporizhzhia, Vinnytsia, Khmelnitsky, Poltava, Ivano-Frankivsk, Mariupol, Sumy, Rivne, Kryvyi Rih, Ternopil, Uzhgorod, Kramatorsk, Kremenchuk, Kherson, Cherkasy and Lutsk from 10:00 to 22:00 without days off.
- It's ok to stay at home - we've made express delivery in 3 hours free. For all orders from 248 UAH. We care about you ❤️
- Online payment or cash on delivery.
- In order to receive accurately an order on the same day, you need to place it before 18:30.
Regular city delivery
Nova Poshta
- Shipping cost according to the tariffs of Nova Poshta. But it's free during the quarantine❤️
- We place an order for Nova Poshta the day after we receive your payment and confirm the order. You can pay by card online, through Privat24 or through the Privat Bank terminal within 72 hours.
- Orders made on Friday, Saturday and Sunday are shipped on the next working day — on Monday.
- Please note that order dispatch may be delayed by 1-2 days after its payment due to Nova Poshta load during the quarantine.
Pick up in any IQOS store
All IQOS Space stores are marked on the interactive map and just the list below.
Important: an unpaid order is stored in the store 48 hours after it is completed. If you do not pick up an order within this time limit, it will automatically be canceled.
Kyiv
Lesi Ukrainky Boulevard 7-B
9:00 - 20:30
Khreshchatyk St., 38 (6th floor, next to food court)
10:00 - 22:00
General Vatutina Ave, 2Т (2nd floor, near Tommy Hilfigher and Lacoste shops)
10:00 - 22:00
Berkovetska St., 6 D (exit 2 from the Epicenter side, next to shops: ACTORS, MARSEES, ART city)
10:00 - 22:00
Dniprovska promenade, 12
10:00 - 22:00
IQOS Space Blockbuster Shopping Center
Stepana Bandery Avenue, 36
10:00 - 22:00
10:00 - 22:00
Odessa
Nebesnoi Sotni Ave, 2 (1st floor, left wing, next to Navigate, Fellini, Betty Barclay shops)
10:00 - 22:00
Pivdenna Rd, 1, Fontanka
10:00 - 22:00
Arkadiyska Alley, 1 (near «Lvivs’ka maisternia shokoladu», opposite «AROMA KAVA»)
10:00 - 22:00
Dnipro
Dmytra Yavornytskoho Ave, 50Б
10:00 - 22:00
Nyzhnodniprovska St., 17
10:00 - 22:00
Katerynoslavskyi boulevard, 1
10:00 - 22:00
Marii Kuri St., 5
10:00 - 21:00
Kharkiv
IQOS Space French Boulevard Mall
Akademika Pavlova St., 44B
10:00 - 22:00
Heroiv Pratsi St., 7
10:00 - 22:00
Sumska St., 102
Mon-Sat 10:00-19:30, Sun 11:00-18:30
Heroiv Pratsi St., 9
10:00 - 22:00
Lviv
Pid Dubom St., 7B (2nd floor, between MOYO and Nail & Colour)
10:00 - 22:00
IQOS Space Кing Cross Leopolis Mall
Lvivska oblast, Pustomytivskyi district, Sokilnyky village, Stryiska St., 30
10:00 - 22:00
Halytska St., 20
09:00-21:00
Mariupol
Zaporizke shose, 2
09:00-21:00
Budivelnykiv boulevard, 125
9:00 - 21:00
Chernihiv
77 Guards Division Street, 1-В (1st floor, near «Brocard»)
10:00 - 21:00
Mykolaiv
Spas’ka Street, 50/4 (along Soborna pedestrian street, next to «Adidas»)
09:00 - 21:00
HOW TO RETURN
Terms of return:- You can return IQOS and accessories within 14 days from the date of purchase if they have not been used, the presentation and functional properties of the product have been saved.
- HEETS are non-refundable.
- Be sure to have a check.
- Products must be fully loaded: box, cleaning tool, USB cable, power adapter.
- Refunds are made in the same way as the payment was made (in cash or non-cash payment).
- Money on the card is returned within 3-7 days from the date of receiving the Application for a refund, depending on the bank.
- Personnaly visit any official IQOS store (map of stores)
- You must fill in an Application for a refund.
- Get a refund in the same way as the payment was made.
- You must fill in an Application for a refund.You need to print it first.
- Call the hotline 4767 or 0 800 507 807 to place a return order.
- Send next items through Nova Poshta to: Kyiv, Lesi Ukrainky Blvd., 7-B, Philip Morris Ukraine, IQOS:
- filled application;
- fully loaded product (p.4 of Terms of return);
- check;
- specify the number of return order given by a hotline agent. Receiving and sending by Nova Poshta is at the expense of the company.
- Get a refund in the same way as the payment was made.
If you have any additional questions - call the hotline 4767 or 0 800 507 807.