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HOW TO PAY

Cash payment
upon order receipt
Payment by card
upon order receipt
Online payment
by card

HOW TO GET

Online payment by card:

  • In order to receive an Order, paid via Liqpay, the Buyer for identification must provide to the Seller an original passport or driver's license or an electronic identity card. After submitting the identification document, you must specify the Order number to receive it.

Express delivery in 3 hours

  • We may need more than 3 hours to deliver your order during quarantine. But we still do our best to deliver everything as fast as possible. We deliver in Kiev, Dnipro, Lviv, Odessa, Kharkiv, Zaporizhzhia, Vinnytsia, Khmelnitsky, Poltava, Ivano-Frankivsk, Mariupol, Sumy, Rivne, Kryvyi Rih, Ternopil, Uzhgorod, Kramatorsk, Kremenchuk, Kherson, Cherkasy and Lutsk from 10:00 to 22:00 without days off.
  • It's ok to stay at home - we've made express delivery in 3 hours free. For all orders from 248 UAH. We care about you ❤️
  • Online payment or cash on delivery.
  • In order to receive accurately an order on the same day, you need to place it before 18:30.

Regular city delivery

  • Delivery of any order from 900 UAH — free in Kherson, Lutsk, Cherkasy.
  • We deliver from 10:00 to 22:00 without days off.

Nova Poshta

  • Shipping cost according to the tariffs of Nova Poshta. But it's free during the quarantine❤️
  • We place an order for Nova Poshta the day after we receive your payment and confirm the order. You can pay by card online, through Privat24 or through the Privat Bank terminal within 72 hours.
  • Orders made on Friday, Saturday and Sunday are shipped on the next working day — on Monday.
  • Please note that order dispatch may be delayed by 1-2 days after its payment due to Nova Poshta load during the quarantine.

Pick up in any IQOS store

All IQOS Space stores are marked on the interactive map and just the list below.

Important: an unpaid order is stored in the store 48 hours after it is completed. If you do not pick up an order within this time limit, it will automatically be canceled.

Kyiv

IQOS Space

Lesi Ukrainky Boulevard 7-B
9:00 - 20:30

IQOS Space TSUM Mall

Khreshchatyk St., 38 (6th floor, next to food court)
10:00 - 22:00

IQOS Space Sky Mall

General Vatutina Ave, 2Т (2nd floor, near Tommy Hilfigher and Lacoste shops)
10:00 - 22:00

IQOS Space Lavina Mall

Berkovetska St., 6 D (exit 2 from the Epicenter side, next to shops: ACTORS, MARSEES, ART city)
10:00 - 22:00

IQOS Space River Mall

Dniprovska promenade, 12
10:00 - 22:00

IQOS Space Blockbuster Shopping Center

Stepana Bandery Avenue, 36
10:00 - 22:00
10:00 - 22:00

Odessa

IQOS Space City Centre Mall

Nebesnoi Sotni Ave, 2 (1st floor, left wing, next to Navigate, Fellini, Betty Barclay shops)
10:00 - 22:00

IQOS Space Riviera Mall

Pivdenna Rd, 1, Fontanka
10:00 - 22:00

IQOS Space Arkadia Mall

Arkadiyska Alley, 1 (near «Lvivs’ka maisternia shokoladu», opposite «AROMA KAVA»)
10:00 - 22:00

Dnipro

IQOS Space Passage Mall

Dmytra Yavornytskoho Ave, 50Б
10:00 - 22:00

IQOS Space Karavan Mall

Nyzhnodniprovska St., 17
10:00 - 22:00

IQOS Space Cascade Plaza

Katerynoslavskyi boulevard, 1
10:00 - 22:00

IQOS Space Neo Plaza Mall

Marii Kuri St., 5
10:00 - 21:00

Kharkiv

IQOS Space French Boulevard Mall

Akademika Pavlova St., 44B
10:00 - 22:00

IQOS Space Karavan Mall

Heroiv Pratsi St., 7
10:00 - 22:00

IQOS Space Atrium Mall

Sumska St., 102
Mon-Sat 10:00-19:30, Sun 11:00-18:30

IQOS Space Dafi Mall

Heroiv Pratsi St., 9
10:00 - 22:00

Lviv

IQOS Space Forum Mall

Pid Dubom St., 7B (2nd floor, between MOYO and Nail & Colour)
10:00 - 22:00

IQOS Space Кing Cross Leopolis Mall

Lvivska oblast, Pustomytivskyi district, Sokilnyky village, Stryiska St., 30
10:00 - 22:00

IQOS Space

Halytska St., 20
09:00-21:00

Mariupol

IQOS Space PortCity Mall

Zaporizke shose, 2
09:00-21:00

IQOS Space M-Center Mall

Budivelnykiv boulevard, 125
9:00 - 21:00

Zaporizhzhia

IQOS Space Avrora Mall

Soborny Ave., 83/85
10:00 - 22:00

Khmelnytskiy

IQOS Space Oasis Mall

Stepana Bandery Ln, 2А
10:00 - 21:00

Vinnitsia

IQOS Space SkyPark Mall

Mykoly Ovodova St., 51
10:00 - 21:00

Poltava

IQOS Space Equator Mall

Kovpaka St., 26
10:00 - 22:00

Sumy

IQOS Space Manufaktura Mall

Kharkivska St., 2/2
10:00 - 21:00

Rivne

IQOS Space Ekvator Mall

Makarova St., 23
10:00 - 22:00

Kryvyi Rih

IQOS Space Solnechnaya Gallery Mall

30-ty richchia Peremohy Square, 1
10:00 - 22:00

Ternopil

IQOS Space Podolyany Mall

Tekstyl'na St, 28
10:00 - 21:00

Kramatorsk

IQOS Space RIA Mall

Vasiliya Stusa St., 49a
10:00 - 20:00

Uzhgorod

IQOS Space Dastor Mall

Sobranets'ka St, 89
10:00 - 22:00

Lutsk

IQOS Space PortCity Mall

Sukhomlynskogo St, 1
10:00 - 22:00

Kremenchuk

IQOS Space Galaktika Mall

Soborna St, 21
09:00 - 20:00

Kherson

IQOS Space Fabrika Mall

Zalaegerseg St., 18
10:00 - 21:00

Ivano-Frankivsk

IQOS Space Arsen Mall

Ivana Mykolaichuka St., 2
9:00 - 21:00

Cherkasy

IQOS Space Lubava Shopping Center

Shevchenko boulevard, 208/1
10:00 - 21:00

Chernihiv

IQOS Space Hollywood Mall

77 Guards Division Street, 1-В (1st floor, near «Brocard»)
10:00 - 21:00

Mykolaiv

IQOS Space

Spas’ka Street, 50/4 (along Soborna pedestrian street, next to «Adidas»)
09:00 - 21:00

HOW TO RETURN

Terms of return:
  1. You can return IQOS and accessories within 14 days from the date of purchase if they have not been used, the presentation and functional properties of the product have been saved.
  2. HEETS are non-refundable.
  3. Be sure to have a check.
  4. Products must be fully loaded: box, cleaning tool, USB cable, power adapter.
  5. Refunds are made in the same way as the payment was made (in cash or non-cash payment).
  6. Money on the card is returned within 3-7 days from the date of receiving the Application for a refund, depending on the bank.
I bought IQOS in store or ordered a delivery:
  1. Personnaly visit any official IQOS store (map of stores)
  2. You must fill in an Application for a refund.
  3. Get a refund in the same way as the payment was made.
I ordered IQOS through Nova Poshta:
  1. You must fill in an Application for a refund.You need to print it first.
  2. Call the hotline 4767 or 0 800 507 807 to place a return order.
  3. Send next items through Nova Poshta to: Kyiv, Lesi Ukrainky Blvd., 7-B, Philip Morris Ukraine, IQOS:
    1. filled application;
    2. fully loaded product (p.4 of Terms of return);
    3. check;
    4. specify the number of return order given by a hotline agent. Receiving and sending by Nova Poshta is at the expense of the company.
  4. Get a refund in the same way as the payment was made.

If you have any additional questions - call the hotline 4767 or 0 800 507 807.
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