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Payment and delivery

Everything about how to pay and pick you IQOS, lil, sticks and pods.

How to pay?
How to receive?

How to pay

  • Online by card

    You can pay for your order by card online. Your payment is processed via Liqpay service. Lifehack: liqpay has a built-in ApplePay and GooglePay. So, you don't need to take out your card. You can pay for the order with your phone. To receive the order paid online, you must provide an ID (passport, driver's license, you can open it in "Дія" application) and the order number.

  • Cash to the courier

    If you want to use express delivery, you can pay either online by card or cash to the courier.

  • By card or in cash in store

    You can order devices or sticks online and pick them up in any IQOS store. Or you can buy right away in IQOS Space. Credit cards and cash are accepted in all IQOS stores.

  • Pay in parts (installments) online

    • For orders above 399 UAH

    • Payments can be divided into 3, 6, 9 or 12 installments/parts

    • Sticks and pods can't be paid in installments

    • – The service is available for PrivatBank's clients only, with a positive credit limit and connected service "Payment in installments" (you can check in the personal account in the sections "Credit limit" and "Payment in installments").
    • – Regular payment to repay the loan will be automatically deducted from the card monthly.
    • – PrivatBank charges the client a commission of 0.01% when writing off a regular payment from the client's personal funds and 4% – from credit funds.
    • – Works only on the official website iqos.ua.
    More information on Payment in parts.

How to receive an order

  • Delivery by
    Nova Poshta

    post office, postomat, courier

    Conditions of delivery

  • Express delivery

    on the same day, in 20 cities around Ukraine.

    Conditions of delivery

  • Pick up in any IQOS store

    find the nearest IQOS Space on the map.

    Address and schedule

  • Pick up in any ALLO store

    in cities, where there are no IQOS Space

    Address and schedule

  • Delivery by Nova Poshta

    • What do we deliver

      The delivery is free. The minimal order is 597 UAH. We deliver all the devices, sticks and pods. We don't deliver accessories yet. You can pay online by card only, no cash on delivery available.

    • Where do we deliver

      To all settlements across Ukraine with open Nova Poshta post offices. Full list of working post offices. You can receive your order at a post office, postomat or use Nova Poshta's courier delivery.

    • How long the delivery takes

      Delivery by Nova Poshta may now take longer than usual (up to 1 week). Learn more about how IQOS delivery by Nova Poshta works now.

    Learn more about how IQOS delivery by Nova Poshta works now.

  • Free express delivery

    • How does it work?

      We deliver by couriers around the city. The delivery is free. The minimum order is 597 UAH. When ordering before 14:00, we deliver on the same day. If later, then the next one.

    • Where is it available?

      Resumed express delivery in cities:

      • Bila Tserkva
      • Vinnytsia
      • Dnipro
      • Zhytomyr
      • Ivano-Frankivsk
      • Kyiv
      • Kremenchuk
      • Kryvyi Rih
      • Kropyvnytskyi
      • Lutsk
      • Lviv
      • Odesa
      • Poltava
      • Rivne
      • Ternopil
      • Uzhhorod
      • Khmelnytskyi
      • Cherkasy
      • Chernihiv
      • Chernivtsi

  • Pick up in IQOS stores

    IQOS brand stores already operate in many cities of Ukraine. See the up-to-date schedule below. All stores accept payment by card and cash. Please note that stores are closed during the air raid.

  • Pick up in ALLO stores

    • How does it work?

      In some cities, without IQOS Space (or it's closed), you can order on iqos.ua and pick up your order in the ALLO store on IQOS zone. You'll need to come in person, present your ID, order number (from SMS or Viber message), and a confirmation password (you'll receive it on the spot). You can pick up your order on the same day. The order is stored for up to 5 days.

      Learn more about pick up in ALLO

    • Where does it work?

      We've resumed orders on iqos.ua with pick up in ALLO in the following cities: Kharkiv and Zaporizhia Bakhmach, Beregovo, Bila, Tserkva, Bogodukhiv, Boyarka, Cherkasy, Chernivtsi, Chervonohrad (Lviv, region), Chornomorsk, Chortkiv, Chuhuiv, Dnipro, Dolyna, Drogobich, Dubno, Fastiv, Hadyach, Hlukhiv (Sumy, region), Horishni, Plavni, Hust, Irshava, Ivano-Frankivsk, Izmail, Kalush, Kamianets-Podilskyi, Kamyanske (Dniprovska, obl), Kaniv, Kharkiv, Khorol, Kilia, Kolomyia, Kovel, Krasnograd, Kremenchuk, Kropyvnytskyi, Kryvyi, Rih, Kyiv, Lebedyn (Sumy, region), Lokhvytsia, Lozova, Lubny, Lutsk, Lviv, Marhanets, Merefa, Mukachevo, Mykolaiv, Myrhorod, Nadvirna, Nikopol, Novograd-Volynsky, Novomoskovsk, Obukhiv, Odesa, Okhtyrka, Olexandria (Kirovohrad, region), Pavlograd, Pervomaisky (Kharkiv, region), Petropavlivska, Borshchahivka, Piryatin, Poltava, Priluki, Rakhiv, Rivne, Romny, Sambir, Sarny, Shepetivka, Shostka, Slavyansk, Slobozhanske (Zmiiv, district), Stryi, Sumy, Ternivka, Ternopil, Tokmak, Tyachiv, Uman, Uzhhorod, Varash, Velykyi, Bychkiv, Vilnohirsk, Vinnytsia, Volodymyr-Volynskyi, Vovchansk, Vynohradiv, Yuzhne, Zaporizhia, Zhmerynka, Zhovti, Wody, Zhytomyr, Znamyanka (Kirovohrad, region)

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This website has information about smoke-free products, which are for adults who would otherwise continue to smoke or use other nicotine products in Ukraine. PMI’s smoke-free products are not an alternative to quitting and are not designed as cessation aids.