My IQOS logo

Your first steps with IQOS 3 DUO

Blond girl with her gold IQOS kit in her hands
Woman with a golden IQOS holder and charger in her hand

Getting started with your IQOS 3 DUO

1. Tap the button on your IQOS 3 DUO Pocket Charger to check your battery level. If it’s low, plug your device into a power outlet using an IQOS AC adaptor and cable.

2. Press the button at the top of your Pocket Charger for four seconds to turn it on. Then check the status lights on your IQOS 3 DUO Holder to see its battery level. Two lights mean it’s fully charged (ready for two uses). One light means it’s ready for one use. No lights mean no power and it’s time to recharge the Holder.

3. Gently insert a HEETS stick, without twising, into your Holder. Then press and hold the holder button. One vibration and lights pulsing slowly means it’s getting ready. Two vibrations and both status lights on mean it's ready to use.

4. When you feel another two vibrations, your IQOS time is nearly up. Slide open the Holder, remove the HEETS stick, and slide the Holder shut then tap the Holder button to see its status. Remember that one light means you only have one use left, so you'll need to put back into the Pocket Charger after next time.

5. When your Holder is in the Poket Charger, flashing lights mean itss charging. When both lights are on and stay on, your Holder is ready to take out.

Blond woman opening her gold IQOS device

Charging your IQOS 3 DUO

1. Tap the button on your IQOS 3 DUO Pocket Charger button to check the battery level. A flashing light at the top means the battery’s low and you'll need to plug the Pocket Charger into a power outlet using an IQOS AC adaptor and cable. A flashing light means the battery’s now charging. When the status bar is full, your device is fully charged and good for up to 20 uses.

2. Check the status lights on your IQOS 3 DUO Holder. Two lights mean your Holder's fully charged and ready for two uses. One light means you only have one use left. No lights means there’s no battery power and it’s time to recharge.

3. Slide open your Holder, remove the HEETS stick, slide the Holder shut and insert the Holder into the Pocket Charger. If two small lights start flashing on the top of the Pocket Charger, your Holder is charging. When they stop flashing, your Holder is good and ready to use.

Woman opening her IQOS holder with the charger and other accessories on a table

Cleaning your IQOS 3 DUO

1. Wait for your IQOS 3 DUO Holder to cool down then slide the cap off.

2. Tap out any loose tobacco from inside your Holder then insert the cleaning tool. Once in, gently twist two or three times before carefully removing it.

3. Clean your device as often as you can. Remember to avoid the blade, and don’t forget to clean the cap top to bottom too. A cleaner device makes for a better taste experience. It’s as simple as that.

Tips from us, to you
White IQOS holder

Starting up your IQOS 3 DUO device

If your new IQOS 3 DUO is just out of the box and hasn't been in use yet, it may be in sleep mode. Press and hold the button on the charger for 4 seconds. The indicators will gradually turn on, which means that IQOS is ready for use.

Watch tutorial

Man using his laptop with his IQOS device on the table

That’s not all. There’s more useful information in our IQOS 3 DUO User Guide.

Our IQOS 3 DUO User Guide will let you delve deeper into how your device works and what it can do.

Download User Guide

Something we haven’t covered?

There are several ways you can reach us.

Please enter your date of birth to confirm you are an adult user of nicotine or tobacco products.

CONFIRM

You must be 18 or over to access materials on this site

We Care

This website has information about smoke-free products, which are for adults who would otherwise continue to smoke or use other nicotine products in Ukraine. PMI’s smoke-free products are not an alternative to quitting and are not designed as cessation aids.