Care you can count on. Privileges to inspire you.

We’re by your side as you take the next step on your journey with IQOS.

  • Try

    Try IQOS your way

  • Pay in installments

    IQOS 3 DUO from 133 UAH/month

  • Get support

    Care you can count on


Create an IQOS account, register your device, unlock your extended care and support

Discover more

Take the first step
Man unboxing a new IQOS 3 DUO


In-store guided trials, device lending, introduction to HEETS variants, guidance and support.

  • Try IQOS at home

    Try an IQOS device at home for 7 days and discover the taste of real tobacco heated, not burned.
  • Discover IQOS in-store

    Our experts are on hand to walk you through the basics and get you started on your IQOS journey.
  • Flavour range

    Explore our curated selection of HEETS variants.
Two women looking at a light blue IQOS device

Pay monthly

Enjoy convenience and flexibility to own your IQOS and never run out of your favourite HEETS flavours.

  • Spread the cost

    You can buy IQOS without paying the full amount at once, and divide the cost into payments from 3 to 12 months. For example, IQOS 3 DUO from 133 UAH / month.
Help when you need it
Man working at laptop, one hand on IQOS device on table

Get support

Get all-round support from the moment you choose IQOS.

  • Online guidance

    How-to videos, step-by-step guidance, tools and techniques to help you get the best from your device.
  • Support

    Ready to answer any questions where it is convenient for you. Phone, chat or in IQOS Space.
  • Troubleshooting

    Online troubleshooting tools for you to fast-track fixing your device.

See support services

Got a question?
Find the answer in our FAQs.


Still have questions about IQOS?

We are here to help you across multiple channels

This product is not risk free and provides nicotine, which is addictive. Only for use by adults.

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We Care

This website has information about smoke-free products, which are for adults who would otherwise continue to smoke or use other nicotine products in Ukraine. PMI’s smoke-free products are not an alternative to quitting and are not designed as cessation aids.