IQOS VEEV device - FAQs

IQOS VEEV is our advanced vaping device that delivers taste consistency every time.
It uses a unique IQOS VEEV MESH heating technology designed in Switzerland, and backed by over six years of rigorous scientific research and development.
IQOS VEEV lets you customize your vaping experience through the IQOS app and enhances your vape experience with unique on-demand features, like the responsive draw that adds subtle vibrations when you puff.
IQOS VEEV is easy to use. Simply swap flavours and enjoy. There’s no refilling, no mess, and no lingering flavour aftertaste from one pod to another.
IQOS VEEV is an alternative adult smokers who would otherwise continue to use nicotine products. It’s not for people who have never used tobacco or nicotine products or who have quit using tobacco and nicotine products.
IQOS VEEV and VEEV pods are not for people under 18 years old. This product is not risk free and is addictive. For more risk information, click here
The IQOS VEEV uses unique MESH heating technology, with a German-made MESH heater.
Unlike wick and coil e-cigarettes, the MESH heater stays in constant contact with the e-liquid, to give you a consistent taste experience every time.
And the unique “low liquid detection” technology stops the device from overheating or giving you a burnt taste (dry puffs) by automatically turning off the device when the liquid in the VEEV pod is low.
IQOS VEEV is designed to be a safe electronic device, when you follow the instructions in the User Guide.
The IQOS VEEV battery is certified according to ISO standards.
No, IQOS VEEV doesn’t produce smoke because there’s no combustion or burning involved. It vaporizes a liquid that contains nicotine to create an aerosol you inhale.
This product is not risk free and contains nicotine, which is addictive. You can find more information here
No. IQOS VEEV is not a device intended to help you quit smoking.
If you’re thinking about the health risks of smoking, your best option is to quit smoking or using products that contain nicotine altogether.
Get ready:
  • Remove the seal tab from the VEEV pod.
  • Insert the VEEV pod into your device - you’ll feel a quick vibration when you’ve inserted it correctly.
Turn it on:
  • Press the button for one second.
  • Once the lights stop pulsing, they’ll show you how much battery is left.
Vape:
  • Simply draw from the device - you don’t need to press a button.
  • The lights stay on when the device is on, to show you how much battery is left.
IQOS VEEV and VEEV pods are not for people under 18 years old. This product is not risk free and is addictive. For more risk information, click here
Switch off your IQOS VEEV device by pressing the button for one second until the device vibrates and lights turn off.
If you don’t use your IQOS VEEV for three minutes, it will automatically turn off to save battery.
You can change the VEEV pod at any time by pulling it gently out of your device - you don’t need to turn off your device before removing the VEEV pod.

When you insert a new pod, a pulsing light might appear to show the pod is connecting. Your IQOS VEEV is ready to use when the light stops pulsing.

When your pod is almost empty, your device will let you know with a blinking upper white light before turning off. This is designed to stop your device overheating and giving you a burnt taste.

You’ll need to replace the VEEV pod when this happens, and then press the button for one second after inserting the new VEEV pod to start vaping.
When you turn on your IQOS VEEV, the lights on the side of your device will show how much battery it has.
When the battery is empty, the lower white light will blink for a few seconds before turning off.
It takes less than 30 minutes to fully charge your IQOS VEEV, from an electrical outlet using the IQOS AC power adaptor and USB cable (sold separately).

Your device will vibrate when it is connected, and the white light will show it’s charging. You can vape while it’s charging or wait for it to fully charge before using.
When it’s fully charged, the lights will all briefly switch on and then fade out.
An IQOS VEEV full charge lasts for a whole day*.
It takes less than 30 minutes to fully charge your IQOS VEEV from an electrical outlet when using the IQOS AC power adaptor (sold separately).

* based on average of 145 puffs/day. Individual vaping patterns may vary.
The responsive draw is unique to your IQOS VEEV. It enhances the sensorial experience you get when vaping by giving you a subtle vibration on your lips while you puff. How strong the vibrations are and long it lasts matches how you draw.
You can turn the responsive draw feature on and off by quickly pressing the button when you puff. And you can even personalise the vibration by using the IQOS app.
You can choose how much vapour is generated by your IQOS VEEV when you puff using the cloud size feature in the IQOS app. Choose between a regular sized vape cloud or a reduced size, and change your settings whenever you like.
Your IQOS VEEV device has features a transparent window on the VEEV vape pod to make it easy to check the level of the e-liquid.
If there’s not enough e-liquid in the pod, your device won’t start and you’ll see a blinking upper white light. Then your device will switch off to stop it overheating and giving you a burnt taste.
You’ll need to replace the VEEV pod when this happens, and then press the button for one second after inserting the new VEEV pod to start vaping.
Simply press the button for around 10 seconds and then release it. Your device will vibrate and the lights will blink to confirm the reset. You can then start using it again.
Yes. You can easily change the pod at any time and on the go. And what’s more, there’s no flavour aftertaste from one pod to another.
Your IQOS VEEV will automatically switch off when you remove the VEEV pod – you don’t need to turn it off beforehand.
If you wait more than three minutes to insert the VEEV pod, your IQOS VEEV device will automatically switch off to save battery. Just press the button for one second after inserting the VEEV pod to start vaping again.
Your IQOS VEEV is easy to clean with a dry cloth or tissue. First, use a dry cloth to clean the mouth end of the pod and the points where the IQOS VEEV and pod touch each other.
Use the corner of a tissue inside the pod slot (mouth end) to clean any e-liquid droplets.
Your IQOS VEEV won’t turn on if:
  • the device isn’t charged
  • you’ve forgotten to remove the seal tab from the VEEV pod
  • you press and hold the button during vaping
  • there’s no liquid left in the VEEV pod
  • there’s something wrong with your device, or
  • your VEEV pod is leaking.
Make sure you:
  1. have charged your device using the IQOS AC power adaptor.
  2. have removed the seal tab from the pod.
  3. are not holding the button while vaping.
  4. check the VEEV pod has e-liquid in it. If not, replace with a new pod.
  5. check to see if VEEV pod is fully inserted.
  6. clean the connector areas of the device and the pod before reinserting it, after a leak.
  7. have tried resetting your device by pressing the button for 10 seconds.
Your device uses a combination of white, red and blue lights to show different things:
  • Blinking upper white light means either the e-liquid in the VEEV pod is running low or the pod hasn’t been inserted correctly. Use the transparent window on the pod to check how much e-liquid is left, and make sure you’ve removed the seal tab before inserting it into your device.
  • Blinking lower white light means the battery is low and you need to recharge your device.
  • All lights blink white twice and switch means your device is too cold or too hot - you’ll need to bring it back between 0 and 40 °C.
  • Blinking bottom red light means you need to reset the device. If resetting your device doesn’t solve the problem, get in touch with our Customer Care team.
  • No lights may mean:
    • your device is off
    • the battery is fully discharged
    • there’s no VEEV pod
    • your device has automatically switched off after three minutes.
In the event of any issue, please reset your device:
1. Press the button for 10 seconds, then release
2. A few vibrations and blinking lights will confirm the reset of the device
3. The device will first switch off and then switch on

If the above reset procedure does not resolve the issue, please, contact our Customer Support: IQOS contact center: 4767 or 0800 507 807
Working hours: 09:30—21:30, every day
or ask for assistance at the nearest IQOS store.
If a VEEV pod looks damaged, tampered with, broken or leaking, don’t use it.
If you come into contact with e-liquid leaking from a VEEV pod, wash the area immediately with soap and water.
IQOS contact center: 4767 or 0800507807
Working hours: 9:30—21:30, every day
Viber: Chat-bot IQOS
Telegram: @iqosua_bot
Facebook: IQOS Ukraine

Firmware Licence Agreement

You must read this document carefully along with the user guide before using your IQOS VEEV device (“Device”) for the first time. This firmware licence agreement (“Agreement”) is between you ("you") and [PMPSA] (“PMI”) and governs your use of the firmware (the software and instructions recorded in the memory) that operates with the Device ("Firmware"). No other person shall have any rights to enforce any of these terms.

If you download and install the Firmware or connect or otherwise use the Device, you are indicating that you have read and understood, and agree to be bound by, the terms of this Agreement. If you do not agree to the terms of this Agreement, you should not download the Firmware, you are not granted any rights whatsoever in the Firmware and you should not use the Device.

THESE TERMS

Licence. Subject to the terms of this Agreement PMI grants you a non-exclusive, non-transferable right to run the Firmware provided within the Device and any updated versions downloaded by you only on and as incorporated in the Device.Such a right is for domestic and private use only.

Restrictions. You must not:

Who owns the Firmware? The Firmware and all intellectual property rights associated with it are the exclusive property of PMI (or its licensors), except for OSS Components (which are licensed on the basis set out below). All rights in and to the Firmware not expressly granted to you in this Agreement are reserved by PMI.

Updates to the Firmware. PMI reserves the right to update the Firmware from time to time in its sole discretion, including adding, changing or removing functionalities and features. PMI is under no obligation to provide any updates to the Firmware.

Open Source Software. You understand that the Firmware may contain open source libraries, components, utilities and software (“OSS Components”). Further details of the relevant OSS Components contained in the Firmware are set out in the Appendix below. The OSS Components are provided subject to the licence terms and conditions applicable to such OSS Component (“OSS Licences”) as further detailed in the Appendix below. In the event of any conflict between the terms of this Agreement and an OSS Licence, the OSS Licence shall prevail in relation to the applicable OSS Component (only).

Export restrictions. You acknowledge that the Firmware may be subject to applicable import and export regulations, in particular in the United States and of the countries in which each party transacts business, specifically including U.S. Export Administration Act and Export Administration Regulations. You shall comply with any such laws and regulations as may be applicable.

Use of data. You understand and agree that PMI may collect certain technical, diagnostic and usage data relating to the Device, including as set out in https://www.pmiprivacy.com/.

Disclaimer. The Firmware is provided "as is," without any warranty. PMI disclaims all warranties, oral or written, express, implied, arising from course of dealing or use of trade, or by law. In addition to the previous sentence, the disclaimers set out in the relevant OSS Licences shall apply in relation to the applicable OSS Component.

No warranty. Any and all other warranties, including implied warranties of merchantability, fitness for a particular purpose, title, noninfringement of third party intellectual property rights, and accuracy are expressly excluded. You shall not have the right to make or pass on and shall take all measures necessary to ensure that neither you nor any of your distributors, agents, or employees shall make or pass on any warranty or representation on behalf of PMI to any third party.

Devices are for domestic and private use only. PMI will not have liability to you for any loss of profit, loss of business, loss of earnings, business interruption, or loss of business opportunity arising out of, or in connection with the Firmware or your use of the Firmware.

What is PMI liable for? In no event will PMI or its suppliers' total cumulative liability relating to the Firmware exceed the purchase price of the Device. Some jurisdictions do not allow the exclusion of implied warranties or limitation of liability for certain incidental or consequential damages. In these instances, the exclusions set out above may not apply to you.

PMI does not exclude or limit its liability to you if it would be unlawful to do so.This includes liability for death or personal injury caused by PMI’s negligence, fraud, or breach of your consumer rights.

OTHER IMPORTANT TERMS

If you breach this Agreement, your rights to use the Firmware end. This Agreement terminates automatically if you breach any term of this Agreement. Upon the termination of this Agreement, you must stop using the Firmware and destroy all copies of the Firmware in your possession. PMI may require you to provide evidence in writing that you have complied with your obligations under this heading.

PMI may transfer this Agreement to someone else. PMI may transfer its rights and obligations under this Agreement to another organisation. PMI will contact you to let you know if it plans to do this.

You need PMI’s consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under this Agreement to another person if PMI agrees to this in writing.

If a court finds part of this Agreement illegal, the rest will continue in force. Each of the paragraphs of this Agreement operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if PMI delays in enforcing this Agreement, PMI can still enforce it later. If PMI does not insist immediately that you do anything you are required to do under this Agreement, or if PMI delays in taking steps against you in respect of your breaking this Agreement, that will not mean that you do not have to do those things and it will not prevent PMI taking steps against you at a later date. For example, if you fail to pay and PMI does not chase you but continues to provide the Device, PMI can still require you to make the payment at a later date.

Which laws apply to this Agreement and where you may bring legal proceedings. This Agreement is governed by the laws of the jurisdiction in which the Device is sold.


Appendix

OSS

Summary:

Component License Copyright
CMSIS BSD-3-Clause Copyright (c) 2009-2017 ARM Limited. All rights reserved.
CMSIS Device BSD-3-Clause ARM Limited - STMicroelectronics
STM32L0 HAL BSD-3-Clause STMicroelectronics

Licences:

Component: CMSIS

Copyright (c) 2009-2017 ARM Limited. All rights reserved.

BSD-3-Clause

Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:

1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.

2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.

3. Neither the name of the copyright holder nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.

THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

Component: CMSIS Device

Copyright ARM Limited - STMicroelectronics

BSD-3-Clause

Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:

1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.

2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.

3. Neither the name of the copyright holder nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.

THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

Component: STM32L0 HAL

Copyright STMicroelectronics

BSD-3-Clause

Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:

1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.

2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.

3. Neither the name of the copyright holder nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.

THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

This product is not risk free and provides nicotine, which is addictive. Only for use by adults.

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This website has information about smoke-free products, which are for adults who would otherwise continue to smoke or use other nicotine products in Ukraine. PMI’s smoke-free products are not an alternative to quitting and are not designed as cessation aids.