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FAQ

Upgrade your IQOS

How can I become a member of the program “Upgrade your IQOS”?
  1. You purchased IQOS / lil SOLID at least 15 days ago
  2. IQOS / lil SOLID is registered in your profile on iqos.ua
  3. You purchased IQOS in Ukraine
How to upgrade my IQOS / lil SOLID to the newest model IQOS 3 DUO for 1599 UAH?
  1. Log in to iqos.ua
  2. Add special product from catalogue to cart (if it is available to you)
  3. Done! Price in cart – 1599 uah.
If I bought IQOS / lil SOLID in АLLО, Rozetka, Silpo or other trading networks – can I upgrade it?
Yes, you are a member of the program, regardless of the place of purchase. Call us by 4767 number or text us in Viber to send a check – and we will help to make a request. Original check is required.
If I don’t see this offer on the website, but I’m sure my IQOS / lil SOLID fits conditions – what should I do?
If you have IQOS, enter your codentify and phone number on the page - we will call you back and doublecheck everything.

If you have lil SOLID, call or text us to check.
If I have several different IQOS models, or IQOS and lil SOLID - can I upgrade both models to IQOS 3 DUO?
Yes, each IQOS device and lil SOLID can participate in the program, but only once.
If I have already replaced my lil SOLID or IQOS (holder or charger) under warranty, can I participate in this program?
Yes, if other conditions for participation in the program “Upgrade your IQOS” are matched. 15 days are counted from the date of purchase, not the date of replacement.
Are discounts on various special offers cumulative (special price, promotional codes, certificates)?
Discounts for various special/promotional offers for other programs shall not be cumulative.
Are you over 18 years of age and are you a smoker or user of other nicotine products?
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We care. This website has information about smoke-free products, which are for adults who would otherwise continue to smoke or use other nicotine products in Ukraine. PMI’s smoke-free products are not an alternative to quitting and are not designed as cessation aids.
You must be 18 or over to access materials on this site