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FAQ

Registration & Profile

I no longer want to receive information and commercial offers related to tobacco products. How can I do that?
Please go to your profile, click on and untick the box that says "I agree to receive information and commercial offers related to tobacco products". Then, click on SAVE.
How can I delete my profile on IQOS.com?
If you wish to delete your profile, please get in touch with our contact center:
4767 or 0800 507 807
Working hours: 09:30 - 21:30, every day
or ask for assistance at the nearest IQOS store.
Are you over 18 years of age and are you a smoker or user of other nicotine products?
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We care. This website has information about smoke-free products, which are for adults who would otherwise continue to smoke or use other nicotine products in Ukraine. PMI’s smoke-free products are not an alternative to quitting and are not designed as cessation aids.
You must be 18 or over to access materials on this site