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FAQ

Orders

How do I track my shipment?
To check the status of your order please contact our IQOS contact center (4767 or 0800 507 807) and tell your order number.
How do I return my shipment?
In case of questions concerning the return or replacement of an article, please contact our IQOS contact center (4767 or 0800 507 807). Within 14 days from the date of purchase you can return the IQOS device and get your money back. Refunds are made only if there is a check according to the current legislation. Heatsticks can not be returned.
Who can I contact with questions?

Call Center IQOS: 4767 or 0800 507 807
Working time: 9:30 - 21:30
Viber: Chat-bot IQOS
Telegram: @iqosua_bot
Facebook: IQOS Ukraine
WhatsApp: 063 050 78 07
Are you over 18 years of age and are you a smoker or user of other nicotine products?
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We care. This website has information about smoke-free products, which are for adults who would otherwise continue to smoke or use other nicotine products in Ukraine. PMI’s smoke-free products are not an alternative to quitting and are not designed as cessation aids.
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