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FAQ

IQOS 3 Multi

How can I check the charge level of the battery?
You can easily check the charge level by following these simple steps:
  1. Press IQOS 3 MULTI Button for 1 second (short press)
  2. The Battery Status lights will turn on and indicate the level of charge:
4 LEDs = more than 75% charged
1 LED = low charge. Need to charge
How long does it take to fully charge the device?
It takes approximately 75 minutes to fully charge the IQOS 3 Multi from an electrical outlet. Only charge IQOS 3 Multi device using supplied AC Power Adaptor and USB cable.
Should I always fully charge my Pocket Charger battery?
The IQOS 3 MULTI device does not require a full charge to work, however, we recommend to fully charge the device before the first usage. If the device is fully charged, you may use it up to 10 times without having to recharge between the HEETS Tobacco sticks.
How can I reset my IQOS device?
You can easily reset your IQOS 3 Multi device by pressing and holding the Button for 10 seconds and then releasing.

The lights will fade in and out to confirm a reset.
What do device vibrations mean?
IQOS 3 Multi vibrations are activated in the following situations:
  • At the start of the heating (once you press the Button to start) - one vibration
  • When the device is ready to be used - two vibrations
  • When the experience is nearly complete (30 seconds prior the end of the tobacco session) - two vibrations
What do the lights on my IOQS 3 Multi mean?
Any white light indicates that the device performs various operations, like charging, re-initialization, ready to use, fully charged etc.
Any red light indicates that there is a device error or device operates outside its operating temperature (0 - 50°C).
Please, perform a reset of your device and try again.
Still no luck? Please contact Customer Care
IQOS contant center: 4767 or 0800 507 807
Working hours: 09:30 - 21:30, every day
or ask for assistance at the nearest IQOS store.
What is the optimal IQOS device functioning temperature?
IQOS 3 MULTI is designed to work in a wide range of temperatures, but HEETS tobacco stick tastes best when the device is used between 0℃ and 50℃.
Are you over 18 years of age and are you a smoker or user of other nicotine products?
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We care. This website has information about smoke-free products, which are for adults who would otherwise continue to smoke or use other nicotine products in Ukraine. PMI’s smoke-free products are not an alternative to quitting and are not designed as cessation aids.
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