IQOS 3 Multi device - FAQs

Simply press your IQOS Pocket Charger button for one second.

The LED lights will show the charge level – one light means your IQOS device has low battery and you need to charge it, four lights mean the device is more than 75% charged and ready to use.
It takes approximately 75 minutes to fully charge your IQOS 3 MULTI from an electrical outlet, using the IQOS AC Power Adaptor and USB cable.
Your IQOS 3 MULTI doesn’t need to be fully charged to work but for the best experience, we recommend you fully charge the device before you use it for the first time.
If your IQOS 3 MULTI device is fully charged, you can use it up to 10 times before you need to recharge it.
Press and hold the button on your IQOS 3 MULTI for 10 seconds and then release it. The lights will fade in and out to confirm the reset.
  • One vibration means your IQOS 3 MULTI is starting to heat up (after you’ve pressed the Holder button to start).
  • Two vibrations mean it’s ready to use.
  • Two more vibrations mean your experience is almost over (it’ll vibrate 30 seconds before the end)
A white light means your IQOS 3 MULTI is charging, rebooting, ready to use or fully charged.
If the light blinks twice, your device is either too cold (below 0°C) or too hot (above 50°C). Wait for your IQOS 3 MULTI to warm up or cool down before you use it.
If you see a blinking red light, there might be an issue with your IQOS 3 MULTI. Simply reset it and try using it again. If the red light still shows, get in touch with our Customer Support

IQOS contant center: 4767 or 0800 507 807
Working hours: 09:30 - 21:30, every day
or ask for assistance at the nearest IQOS store.
This product is not risk free and provides nicotine, which is addictive. Only for use by adults.

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This website has information about smoke-free products, which are for adults who would otherwise continue to smoke or use other nicotine products in Ukraine. PMI’s smoke-free products are not an alternative to quitting and are not designed as cessation aids.