IQOS 3 device: answers to Frequently Asked Questions - FAQs

Simply press your IQOS Pocket Charge button for one second. The LED lights will show the charge level – one light means your IQOS device has low battery and you need to charge it, four lights mean your device is more than 75% charged and ready to use.
It takes approximately 120 minutes (two hours) to fully charge your IQOS 3 Pocket Charger from an electrical outlet, using IQOS AC Power Adaptor and USB cable.
Your IQOS 3 device doesn’t need to be fully charged to work but for the best experience, we recommend you fully charge it before you use it for the first time.

Once your IQOS 3 Pocket Charger is fully charged, you can use your IQOS Holder up to 20 times.
No, the new IQOS 3 Pocket Charger isn’t compatible with previous versions.
If you insert the IQOS 2.4 PLUS Holder into the IQOS 3 Pocket Charger, the Holder won’t fit because they’re different sizes.

If you accidentally insert the IQOS 3 Holder into the IQOS 2.4 PLUS Pocket Charger, the Pocket Charger lights will start blinking, but the Holder won’t charge.
Make sure you always charge your IQOS 3 Holder with the IQOS 3 Pocket Charger.
Press and hold your IQOS Pocket Charger button for 10 seconds and then release it. The battery status light will fade in, blink twice, and then turn ON to confirm the reset.
One vibration means your IQOS is starting to heat up (after you’ve pressed the Holder button to start).

Two vibrations mean it’s ready to use.

Two more vibrations mean your experience is almost over (it’ll vibrate 30 seconds before the end)
The white lights mean your IQOS device is charging, rebooting, ready to use or fully charged.
If you see a steady or blinking red light, there may be an issue with your IQOS device. Simply reset it [add link to How to reset question] and try using it again. If you still see the red light , get in touch with our Customer Support.

IQOS contant center: 4767 or 0800 507 807
Working hours: 09:30 - 21:30, every day
or ask for assistance at the nearest IQOS store.
The white lights mean your IQOS device is charging, rebooting, ready to use or fully charged.

If your IQOS light blinks twice, the device is either too cold (below 0°C) or too hot (above 50°C). Simply wait for your IQOS device to warm up or cool down before you use it again.

If you see a red light:
  • on the bottom of your IQOS Pocket Charger light indicator, simply reset your device.
  • blinking on your Holder, please reset your IQOS device.

Still no luck? We’re here to help - get in touch with our Customer Support
IQOS contant center: 4767 or 0800 507 807
Working hours: 09:30 - 21:30, every day
or ask for assistance at the nearest IQOS store.
Your IQOS 3 device is designed to work in a wide range of temperatures, but HEETS tobacco sticks taste best when you use the device between 0℃ and 50℃.
IQOS ProtectPlus ™ System is a design and technology upgrade that makes IQOS even more reliable and durable.

Includes:
  • shock-resistant outer shell;
    * robust side panels last longer and are more reliable;
  • extended battery life;
    * reinforced outer shell of the holder electronics.
This product is not risk free and provides nicotine, which is addictive. Only for use by adults.

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This website has information about smoke-free products, which are for adults who would otherwise continue to smoke or use other nicotine products in Ukraine. PMI’s smoke-free products are not an alternative to quitting and are not designed as cessation aids.