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FAQ

IQOS 3

You can easily check the charge level by following these simple steps:
  1. Press Pocket Charger Button for 1 second (short press)
  2. The Battery Status lights will turn on and indicate the level of charge
It takes approximately 120 minutes to fully charge the IQOS 3 Pocket Charger from an electrical outlet. Only charge IQOS 3 device using supplied AC Power Adaptor and USB cable.
The IQOS 3 device does not require a full charge to work. If the IQOS 3 Pocket Charger is fully charged you may use the Holder up to 20 times.
No, the new IQOS 3 Pocket Charger is not compatible with the previous versions. If you insert the 2.4/2.4 Plus Holder into the IQOS 3 Pocket Charger, the Holder will not charge because of the different size. The IQOS 3 Holder cannot be inserted into 2.4 /2.4 Plus Pocket Charger because of the different size.
You can use the IQOS AC Power Adaptor from the previous device versions. However, IQOS 3 USB cable hosts a USB-C port, which is different from the previous versions.
You can easily reset your IQOS 3 device by pressing and holding the Pocket Charger Button for 10 seconds and then releasing. Battery Status light will fade in, blink twice, and then progressively fade in to confirm a reset.
Holder vibrations are activated in the following situations:
  • At the start of the heating (once you press the IQOS 3™ Holder Button to start heating) - one vibration
  • When the device is ready to be used – two vibrations
  • When the experience is nearly complete (30 seconds prior the end of the tobacco session) - two vibrations
  • Any white light indicates that the IQOS 3™ device performs various operations, like charging, resetting, OR is ready to use, fully charged etc.
    Any red light (steady or blinking) indicates that there is a device error. Perform a reset.

    Still no luck? Please contact Customer Care
    IQOS contant center: 4767 or 0800 507 807
    Working hours: 09:30 - 21:30, every day
    or ask for assistance at the nearest IQOS store.
    Any white light indicates that the device performs various operations, like charging, re-initialization, ready to use, fully charged etc.
      A red blinking light can occur on:
    • Only Bottom Charger Light indicator: the device is outside operating temperature (0 - 50°C). -> Wait until device is within temperature limits.
    • Holder status light: Holder malfunction -> Please, Perform a reset.
    Still no luck? Please contact Customer Care
    IQOS contant center: 4767 or 0800 507 807
    Working hours: 09:30 - 21:30, every day
    or ask for assistance at the nearest IQOS store.
    IQOS 3 is designed to work in a wide range of temperatures, but HEETS tobacco stick tastes best when the device is used between 10℃ and 50℃.
      ProtectPlus™ System hosts a number of technological improvements:
    • robust outer shell improves shock resistance of the device
    • new side door opening tested to guarantee reliable performance
    • new technology provides longer battery life
    • heating chamber of your Holder has been redesigned for improved reliability
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