IQOS 3 DUO device: answers to Frequently Asked Questions - FAQs

The new IQOS 3 DUO has our fastest and most powerful Holder yet.

We’ve designed it around your needs to help you enjoy your IQOS moments your way. You can now enjoy two consecutive uses without needing to recharge. And when you do need to recharge, its faster charge time means you can spend more time enjoying your experience. (As long as it’s fully charged, it’s at least 2 minutes and 20 seconds faster than the IQOS 2.4 PLUS, and at least 1 minute 40 seconds faster than the IQOS 3*.) It also has the IQOS ProtectPlus System built in, for better protection and reliability, as well as a NFC chip which makes registering your device and accessing your IQOS account easier than ever.

*provided IQOS 3 DUO Holder is fully charged the first time or when fully depleted; and applicable for charging IQOS 3 DUO Holder from 0 to 1 use. It may depend on conditions of use, on battery lifecycle, weather conditions and device usage
Simply press your IQOS Pocket Charger button for one second. The LED lights will show the charge level – one light means your device has low battery and you need to charge it, four lights mean the device is more than 75% charged and ready to use.
It takes approximately 120 minutes (two hours) to fully charge your IQOS 3 DUO Pocket Charger from an electrical outlet, using the IQOS AC Power Adaptor and USB cable.
Your IQOS 3 DUO device doesn’t need to be fully charged to work but for the best experience, we recommend you fully charge the device before you use it for the first time.
If your IQOS 3 DUO device is fully charged, you can use it up to 20 times before you need to recharge.
No, the new IQOS 3 DUO Pocket Charger is not compatible with previous IQOS versions.
If you insert the IQOS 2.4 PLUS Holder into the IQOS 3 Pocket Charger, the Holder won’t fit because they’re different sizes.

If you accidentally insert the IQOS 3 Holder into the IQOS 2.4 PLUS Pocket Charger, the Pocket Charger lights will start blinking, but the Holder won’t charge.
Make sure you always charge your IQOS 3 Holder with the IQOS 3 Pocket Charger.
You can use the IQOS AC Power Adaptor from your previous IQOS devices. But the IQOS 3 DUO USB cable has a USB-C port, which is different from the IQOS 2.4 PLUS so please make sure you always use the right cable.
Press and hold your IQOS Pocket Charger button for 10 seconds (until the lights fade out) then release it.
All the status lights will turn off, blink three times, and then progressively fade in to confirm the reset..
There are two ways to check how many uses you have left:

On the IQOS Holder
Press and release the button on your IQOS Holder:
  • Two lights mean it’s ready for two uses
  • One light means it’s ready for one use
  • No light means the Holder isn’t charged.

On the IQOS Pocket Charger
Press and release the Pocket Charger button:
  • Two lights mean it’s ready for two uses
  • One light means it’s ready for one use
* If you use the IQOS 3 DUO Holder in the IQOS 3 Pocket Charger, you might need to upgrade your IQOS 3 Pocket Charger firmware so it can tell you when the Holder is ready to be used once.
The IQOS 3 DUO lets you enjoy two consecutive uses before needing to recharge.
Once you’ve finished your first use, there’ll be one light to show you have one more use left. If you’d like the second use right away, your IQOS Holder is instantly ready for you.

If you don’t need the second use right away, simply put your IQOS Holder back in the Pocket Charger for a quick recharge to give you two uses again.
  • One vibration means it’s starting to heat up (after you’ve pressed the Holder button to start).
  • Two vibrations mean it’s ready to use.
  • Two more vibrations mean your experience is nearly over (it’ll vibrate 30 seconds before the end).
Your IQOS 3 DUO device is designed to work in a wide range of temperatures, but HEETS tobacco sticks taste best when you use the device between 0℃ and 50℃.
NFC stands for near-field communication (NFC). It allows two electronic devices - like your IQOS device and your phone - to communicate when you bring them within 4cm of each other.

Your IQOS device has NFC built in to make it even easier to access your account with quick and easy device registration, and straightforward instructions to help you learn how to use your IQOS device. With just one tap you can find your nearest IQOS store, contact our Customer Support, access the IQOS online store and enjoy other conveniences .
If your phone has an NFC chip, switch on the NFC functionality in your phone’s settings menu.
The two devices will connect automatically when you bring them close to each other (less than 4cm apart) and IQOS.com will open.
You can register your device using NFC or a QR code:
  1. Using NFC:
    • Tap your smartphone on the device’s door to open the IQOS registration page on your phone
    • Fill in your details and click to register. That’s it!
  2. Using a QR code:
    • Scan the QR code that’s in the device instruction manual using the camera on your smartphone to open the IQOS registration page
    • Take a picture of the label on the packaging to capture your device’s serial number
    • Fill in your details and click to register. And you’re done!
If you already have an IQOS 3 device and would like to use your IQOS 3 DUO Holder with the IQOS 3 Pocket Charger, you might need to upgrade your firmware.

Check whether your current IQOS 3 device needs an upgrade by fully charging your Holder and inserting it into the Pocket Charger, then pressing the button. If the Holder status light blinks once, you’ll need to upgrade your firmware – you can do this for free in an IQOS Store. If the light blinks twice, you’re good to go.

Once you’ve upgraded the firmware, you’ll be able to charge and use your IQOS 3 DUO Holder with your IQOS 3 Pocket Charger.
This product is not risk free and provides nicotine, which is addictive. Only for use by adults.

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This website has information about smoke-free products, which are for adults who would otherwise continue to smoke or use other nicotine products in Ukraine. PMI’s smoke-free products are not an alternative to quitting and are not designed as cessation aids.