IQOS 2.4 Plus
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How can I check the charge level of the battery?
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You can easily check the charge level by following these simple steps:
- Press for 1 second the ON/OFF button
- The LEDs will turn on and indicate the level of charge: - 1 LED = low charge level
- 4 LEDs = device is fully charged -
How long does it take to fully charge the device?
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It takes approximately 120 minutes to fully charge the IQOS 2.4Plus Pocket Charger from an electrical outlet. Only charge IQOS 2.4Plus device using the supplied AC Power Adapter and USB cable.
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Should I always fully charge my Pocket Charger battery?
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The IQOS device does not require a full charge to work. If the IQOS 2.4Plus Pocket Charger is fully charged you may use the holder for up to 20 times.
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How can I reset my IQOS device?
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You can easily do a reset of your IQOS 2.4Plus device by simultaneously pressing and then releasing the Bluetooth and Power Buttons until all lights briefly blink.
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What do device vibrations mean?
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Holder vibrations are activated in the following situations:
- At the start of heating (once you press the Holder Button to start)
- When the experience is nearly complete (30 seconds prior the end)
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What does the red light on my Holder mean?
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The red light, blinking or steady, on your Holder may indicate that:
- Holder is not charged
- Device is outside its optimal operating temperature (10°C - 40°C)
- You pressed on the Holder button during usage
- Holder malfunction To resolve the issue, you may try the following:
- Check that the IQOS 2.4Plus Pocket Charger is switched ON and has enough power
- Place the Holder in the Pocket Charger and wait until it is fully charged (up to 4 minutes)
- Ensure your Holder’s electric contact is clean d. If none of the above works, perform a reset of your device
IQOS contant center: 4767 or 0800 507 807
Working hours: 09:30 - 21:30, every day
or ask for assistance at the nearest IQOS store. -
What does the red light on my Pocket Charger mean?
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- Holder light on the IQOS 2.4Plus Pocket Charger indicates a Holder malfunction. A slowly pulsing red light while charging means that the Holder battery is reaching the end of its life cycle.
- The bottom light on the Pocket Charger Battery Status indicates a Pocket Charger malfunction or device is outside its optimal operating temperature (10°C - 40°C)
Still no luck? Please contact Customer Care
IQOS contant center: 4767 or 0800 507 807
Working hours: 09:30 - 21:30, every day
or ask for assistance at the nearest IQOS store. -
What is the optimal IQOS device functioning temperature?
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IQOS 2.4Plus is designed to work in a wide range of temperatures, but HEETS tobacco stick tastes best when the device is used between 10℃ and 40℃.