Online Account & Registration - FAQs

By registering, you will have full access to the site and the ability to place orders.
There are several ways to register your IQOS:
  1. On the website in "My Profile" and "My devices". Click on "Register device" and enter the 14-digit IQOS code, which is located on the box next to the QR code. If the box is not preserved or you have already changed any of the components under warranty, you need to enter the serial code for the holder (under the cap) and charger (on the door panel or under the removable door panel of the IQOS 3 DUO) separately.
  2. Via NFC chip or QR code inside the box. If you have a new IQOS 3 DUO, you can register it via the built-in NFC chip or QR code.
    Attach your smartphone to the door panel of the IQOS. Your profile page will be opened on your screen. If you are not registered, please register (this is 30 seconds). You don't need to enter the device's serial number, it will be added to the profile automatically.
  3. Via IQOS bot in Viber at the link . After identification, click on "Diagnostics and warranty" button in the menu. Click "Add Device" button and enter the holder and charger the serial codes separately. The bot will tell you what to do, so it won't be difficult.

Didn't work?
Contact Support for help: 4767 or 0 800 507 807
Opening hours: daily from 09: 30 to 21: 30
or to the nearest IQOS store.
If you wish to delete your profile, please get in touch with our contact center:
4767 or 0800 507 807
Working hours: 9:30 - 21:30
Please go to your profile, click on and untick the box that says "I agree to receive information and commercial offers related to tobacco products". Then, click on SAVE.

Call Center IQOS: 4767 or 0800 507 807
Working time: 9:30 - 21:30
Viber: Chat-bot IQOS
Telegram: @iqosua_bot
Facebook: IQOS Ukraine
WhatsApp: 063 050 78 07
This product is not risk free and provides nicotine, which is addictive. Only for use by adults.

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This website has information about smoke-free products, which are for adults who would otherwise continue to smoke or use other nicotine products in Ukraine. PMI’s smoke-free products are not an alternative to quitting and are not designed as cessation aids.