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FAQ

Upgrade your IQOS

How can I become a member of the program “Upgrade your IQOS”?
  1. Your IQOS is from 3 to 12 months (from date of purchase)
  2. IQOS is registered in your profile on iqos.ua
  3. You purchased IQOS in Ukraine
How to upgrade my IQOS to the newest model for 1599 uah?
  1. Log in to iqos.ua
  2. Add special product from catalogue to cart (if it is available to you)
  3. Done! Price in cart – 1599 uah.
If I bought IQOS in АLLО, Rozetka, Silpo or other trading networks – can I upgrade it?
Yes, you are a member of the program, regardless of the place of purchase. Call us by 4767 number or text us in Viber to send a check – and we will help to make a request. Original check is required.
And what about my old IQOS? He's in good condition and works!
You can keep an old IQOS to yourself or give it to your friend, who has a registered profile on iqos.ua and does not have a registered device in his profile. We will do diagnostics, change battery and deliver to whoever you want to. You can leave your friend’s number on this page.
If I don’t see this offer on the website, but I’m sure my IQOS fits conditions – what should I do?
Write your codentify and phone number on page – we’ll call you back and doublecheck everything.
If I have IQOS 2.4+ and IQOS 3 – can I upgrade both models to IQOS 3 DUO?
Yes, each IQOS device version 2.4+, 3 and 3 Multi can participate in the program, but only once.
If I have already replaced my IQOS (holder or charger) under warranty, can I participate in this program?
Yes, if other conditions for participation in the program “Upgrade your IQOS” are matched. 3-12 months are counted from the date of purchase, not the date of replacement.
Are discounts on various special offers cumulative (special price, promotional codes, certificates)?
Discounts for various special/promotional offers for other programs shall not be cumulative.
Are you over 18 years of age and are you a smoker or user of other nicotine products?
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We care. This website has information about smoke-free products, which are for adults who would otherwise continue to smoke or use other nicotine products in Ukraine. PMI’s smoke-free products are not an alternative to quitting and are not designed as cessation aids.
You must be 18 or over to access materials on this site