04053, Sichovykh Striltsiv str., 11A, Kyiv
EDRPOU code 41962630

№ 26550311202002488 from 16.06.2020, date issued: 22.06.2020, term of validity: from 28.06.2020 to 28.06.2021


We are ready to answer all your questions via hotline 4767 or email. Customer Service Center works everyday from 9.30 to 21.30. In addition, you are able to send us a message on the website, and we will contact you at your convenient time.

Call us: 4767 or 0 800 507 807
Write to us:


We propose adult smokers, who recently have bought IQOS, to enroll into QONSULTANCE program, in terms of which, we will give all the necessary information on product usage for smooth conversion experience. Call center IQOS-consultant will contact you throughout 10 days (but not more than 4 times) at your convenient time. During these calls, you will be able to get not only important information on how to use IQOS, but also additional tips, recommendations that will help you enjoy all the benefits of this innovative product.

This product is not risk free and provides nicotine, which is addictive. Only for use by adults.

Please enter your date of birth to confirm you are an adult user of nicotine or tobacco products.


You must be 18 or over to access materials on this site

We Care

This website has information about smoke-free products, which are for adults who would otherwise continue to smoke or use other nicotine products in Ukraine. PMI’s smoke-free products are not an alternative to quitting and are not designed as cessation aids.