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What is Care Plus Program?

All users who bought IQOS and are registered on the website are automatically Care Plus Program members and get specials.
Care Plus Program does not apply to lil SOLID.

Express replacement

In case your IQOS breaks down, we will deliver a new one in 3 hours. You can order express replacement in call center (4767) or in bot

International warranty

Works in all countries where IQOS is available. Cool!

Non-warranty exchanges

One bonus exchange of the damaged IQOS. If your damage is not warranty-covered we will still once exchange your holder or charger for free.

Remote Qoach

During first 10 days you get your personal IQOS-expert. He will help you out with all the questions, will remind how to use IQOS and will share some lifehacks.

Have some questions?

More details of the program ― here.

Are you over 18 years of age and are you a smoker or user of other nicotine products?
We care. This website has information about smoke-free products, which are for adults who would otherwise continue to smoke or use other nicotine products in Ukraine. PMI’s smoke-free products are not an alternative to quitting and are not designed as cessation aids.
You must be 18 or over to access materials on this site